NHTSA Complaint #10683788 — 2014 CADILLAC SRX

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	10683788
Vehicle	2014 CADILLAC SRX
Component	VISIBILITY/WIPER
Date of Incident	February 16, 2015
Date Filed	February 17, 2015
Mileage	7,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

DRIVING IN LIGHT SNOW/ICE AND EXTREME COLD (APPROXIMATELY 15 DEG F) CONDITIONS, WIPERS CONTINUALLY CLOGGED WITH ICE. WHILE THIS MAY APPEAR TO BE AN EXPECTED RESULT, THE DESIGN OF THE WIPER LOCATION BELOW THE POINT ON THE WINDSHIELD WHERE THE FRONT WINDOW DEFROSTER HITS THE WINDOW MAY HAVE EXACERBATED THE PROBLEM. SNOW AND ICE FROM THE WINDSHIELD MELTED, RAN DOWN WINDSHIELD TO THE WIPER LOCATION AND IMMEDIATELY REFROZE - RENDERING THE WIPERS INEFFECTIVE. CONTINUAL USE OF THE WIPERS (NOT INTERMITTENT) APPEARED TO SOMEWHAT AMELIORATE THE ISSUE. *TR

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