NHTSA Complaint #10683641 — 2002 JEEP LIBERTY

COMPLAINT AGAINST CHRYSLER GROUP. RECALL N46/NHTSA 13V-252: RE: "THE FUEL TANK ON YOUR VEHICLE HAS A CHANCE OF EXPERIENCING A FUEL LEAK DURING CERTAIN TYPES OF REAR END COLLISIONS. FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE." I HAVE CALLED CHRYSLER GROUP 1 X IN AUGUST 2014 (BEGINNING OF RECALL), NOVEMBER, JANUARY AND 02/16/15. THEY HAVE FAILED TO GET MY PARTS TO THE LOCAL DEALER IN A TIMELY MANNER, THEREFORE PUTTING ME AT RISK OF A REAR END COLLISION IGNITION OF FLAMES. I NEED THESE PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. MY LOCAL DEALER IS ONLY GETTING PARTS AT THE RATE OF 5 PIECES PER WEEK, TO FIX THE MORE THAN HUNDREDS OF THOUSANDS OF CUSTOMERS. THAT IS CHRYSLERS FAULT. NOT THE DEALERS. I WAITED TO SPEAK W/CHRYSLER, ON THE PHONE FOR 1 HOUR & 25 MINUTES ON 02/16/15, TRYING TO GET THIS RESOLVED. IT WAS THE CUSTOMER SERVICE DEPT, FOR THIS PARTICULAR RECALL. I NEVER GOT TO SPEAK W/A LIVE PERSON. THIS IS UNACCEPTABLE. I NEED MY PARTS SENT TO MY LOCAL DEALER IMMEDIATELY. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/28/15*JB *TR