NHTSA Complaint #10683589 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10683589
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	February 3, 2015
Date Filed	February 16, 2015
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WITHOUT WARNING MY POWER STEERING FAILED. WITH DIFFICULTY I DROVE TO THE NEAREST FORD DEALERSHIP A SHORT DISTANCE AWAY. THE SERVICE ADVISOR TOLD ME THAT THE SUSPENSION CONTROL ARMS HAD WORN OUT AND RESULTED IN FAILURE OF THE STEERING GEAR ASSEMBLY. I WAS ABLE TO RECOVER THE CONTROL ARMS, HOWEVER, THE STEERING GEAR ASSEMBLY HAD ALL READY BEEN RETURNED TO FORD FOR CORE RECOVERY. WHEN THIS OCCURRED I WAS TRAVELING ON A PAVED ROAD AND EXPERIENCED NO UNUSUAL NOISE OR VIBRATION PRIOR TO THE FAILURE. THE POWER STEERING WARNING LIGHT CAME ON AT THE TIME OF THE FAILURE. I WAS NOT STRONG ENOUGH TO STEER THE VEHICLE AFTER THE POWER STEERING FAILED UNLESS THE VEHICLE WAS IN FORWARD MOTION. I HAVE THE REPAIR DOCUMENTS TO SUPPORT MY COMPLAINT. MY CAR IS IN EXCELLENT CONDITION AND HAS BEEN WELL MAINTAINED. THIS FAILURE APPEARS PREMATURE. *TR

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