NHTSA Complaint #10683357 — 2008 HYUNDAI VERACRUZ

I AM THE OWNER OF A 2008 HYUNDAI VERA CRUZ. IN 2014 MY OIL GASKET LEAKED AND I BROUGHT THE CAR TO A LOCAL GARAGE AND HAD IT REPAIRED. IT COST $400.00. A FEW MONTHS LATER, I HAD A PROBLEM DUE TO A POWER FAILURE AND I WENT TO ANOTHER GARAGE NEARBY, AND DISCOVERED MY ALTERNATOR FAILED AND NEEDED TO BE REPLACED. IT COST ME ANOTHER $400.00. A FEW MONTHS LATER, I RECEIVED NOTICE FROM HYUNDAI STATING THAT THEY DISCOVERED A FAULT IN THE OIL GASKET WHICH COULD LEAK INTO THE ALTERNATOR AND CAUSE IT TO FAIL. I CONTACTED HYUNDAI AND EXPLAINED WHAT HAD HAPPENED. THEY ASSURED ME, JUST AS IT SAYS IN THE RECALL NOTICE, THAT IF I HAD THE WORK DONE ALREADY, I WOULD BE REIMBURSED, BUT THEY FIRST WANTED ME TO BRING THE CAR TO A HYUNDAI SERVICE CENTER, WHICH I DID. THEY CHECKED THE REPAIRS AND DECIDED TO RE-DO THE GASKET REPLACEMENT, ALTHOUGH THEY HAD NO EXPLANATION AS TO WHY. THEY DID NOT RE-DO THE ALTERNATOR SO I ASSUME THEY DEEMED IT OKAY. NOW, I HAVE BEEN GOING BACK AND FORTH WITH THEM SUPPLYING COPIES OF THE REPAIRS THAT I HAD DONE, AND THE REPAIR ORDERS, AND THE CREDIT CARD RECEIPTS, SOME OF WHICH, STRANGELY, KEPT GETTING LOST EVEN THOUGH I SENT THEM AS EMAIL ATTACHMENTS (AFTER SCANNING THEM TO DIGITIZE THE COPIES). I WAS TOLD SOME OF THE COPIES ARRIVED, BUT OTHERS DID NOT EVEN THOUGH THEY ALL WENT WITH THE SAME EMAIL. IN ANY CASE, IT HAS BEEN A FEW MONTHS AND NOW THEY FINALLY SAID THEY WOULD LIKE TO REIMBURSE ME FOR THE REPAIRS BUT HAVE DETERMINED (AGAIN, WITH NO EXPLANATION) THAT I SHOULD ONLY RECEIVE $195.00. I HAVE ASKED FOR AN EXPLANATION AND THEY SIMPLY STATE THEY WANT TO PAY ME A LESSER AMOUNT FOR THE PARTS THAT WERE PROVIDED IN THE REPAIRS AND LESS FOR THE LABOR. I MUST ADMIT, I AM A BIT DUMBFOUNDED. I MAY BE A DISABLED VETERAN BUT THERE IS NOTHING WRONG WITH MY MATH. CAN YOU PLEASE HELP ME? *TR