NHTSA Complaint #10682804 — 2014 TOYOTA TUNDRA

2014 TUNDRA 1794 EDITION PURCHASED NEW IN MAY 2014 HAS APPROXIMATELY 9400 MILES. THE DASHBOARD IS WARPED & SINKING ALONG LENGTH OF WINDSHIELD. PROBLEM APPEARS TO BE GETTING WORSE OVER TIME. MANUFACTURER STATES THIS DEFECT IS WITHIN SPECIFICATION WHEN COMPARED TO OTHER SIMILAR VEHICLES. THE DASHBOARD HAS SANK SO MUCH THAT THERE IS AN IMPRINT OF THE PASSENGER SIDE AIRBAG IN DASHBOARD THAT IS VISIBLE DUE TO WARPING & SAGGING OF DASHBOARD. I AM CONCERNED IT MAY AFFECT THE PERFORMANCE OF THE PASSENGER SIDE AIRBAG IF THE SINKING AND WARPING OF THE DASHBOARD WERE TO CONTINUE. TOYOTA HAD PAST ISSUES WITH WARPED DASHBOARDS ON EARLIER MODELS OF TUNDRA AND HAD ISSUED TSB'S (TSB-0391-09-IMPROVED A-PILLAR GARNISH) IN RESPONSE. IT APPEARS THIS DEFECT HAS NOT BEEN FULLY ADDRESSED AS THEY STATE OTHER NEW TUNDRA'S THEY INSPECTED ON DEALERSHIP LOT HAVE THE SAME WARPED & SINKING DASHBOARD. ADDITIONALLY, A PLASTIC PART ON STEERING WHEEL IS LOOSE WHEN PRESSURE IS APPLIED AFFECTING STEERING AND OPERATION OF VEHICLE. THE MANUFACTURER (TOYOTA) STATES THERE IS NO FIX FOR THE VEHICLE AND HAS SUGGESTED I PURSUE ARBITRATION UNDER LEMON LAW FOR THE VEHICLE. AT THIS STAGE, ALL I AM ASKING FOR IS FOR THEM TO FIX THE PROBLEM AND THE MANUFACTURER (TOYOTA) REFUSES TO DO SO DESPITE KNOWING FULL WELL THERE IS A HISTORY OF THIS PROBLEM WITH THE VEHICLE. *TR