NHTSA Complaint #10682680 — 2006 MERCEDES BENZ C230

MY CAR ENGINE LIGHT CAME ON IN JUNE OF 2014. I TOOK IT TO AN INDEPENDENT REPAIR COMPANY. THEY EXPLAINED AT THAT TIME THAT I MAY BE DEALING WITH A BALANCE SHAFT ISSUE. AS THE MONTHS PROGRESS, MY ENGINE LIGHT WOULD COME ON AND GO OFF INTERMITTENTLY. THE ENGINE LIGHT EVENTUALLY WOULD NOT GO OFF. I TOOK IT BACK TO THE REPAIR SHOP AND THEY CONFIRM THAT IT WAS A BALANCE SHAFT ISSUE AND THAT IT WAS A MANUFACTURERS PROBLEM. I CALLED AND EMAILED MERCEDES BENZ FOR ASSISTANCE SINCE IT WAS NOT NEGLIGENT ON MY PART THAT THIS ISSUE OCCURRED. AFTER MAKING SEVERAL PHONES AND E-MAILING THE CEO, THEY TOLD ME THAT I WOULD HAVE TO GET IT CHECKED BY A MERCEDES BENZ DEALER TO CONFIRM THE ISSUE. I MADE THE APPOINTMENT WITH THE MERCEDES BENZ DEALER IN DECEMBER 2014 AND THEY CONFIRMED THAT IT WAS A BALANCE SHAFT ISSUE AND THAT IT WOULD COST AROUND $5,000 TO REPAIR. I CALLED MERCEDES BENZ BACK TO REQUEST ASSISTANCE AND THEY EXPLAINED THAT SINCE THE CAR HAD NO RECALLS AND THAT IT WAS NOT A NEW CAR, THEY WOULD PAY 10% OF THE REPAIR COST. I EXPLAINED THAT I DID NOT HAVE THE MONEY TO PAY FOR THE REPAIRS AND THAT I SHOULD NOT HAVE TO PAY FOR THE REPAIRS SINCE IT IS A MANUFACTURERS PROBLEM. TO DATE , I AM WITHOUT A CAR TO DRIVE BECAUSE I DO NOT HAVE THE MONEY TO PAY FOR THE REPAIRS. ANY ASSISTANCE THAT YOU CAN GIVE IN THIS MATTER IS GREATLY APPRECIATED. *TR