NHTSA Complaint #10682510 — 2003 DODGE DURANGO

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10682510
Vehicle	2003 DODGE DURANGO
Component	ELECTRICAL SYSTEM
Date of Incident	November 10, 2009
Date Filed	February 10, 2015
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I HAVE A 2003 DURANGO THAT HAS BEEN SHOWING SOME VERY UNUSUAL ELECTRICAL PROBLEMS. THE HEADLIGHTS AND DASH LIGHTS WILL SOMETIMES FLICKER AT NIGHT. THE DOOR CHIME SOUNDS LIKE THE SPEAKER HAS A SHORT IN IT. I NOTICED THAT MY GARAGE DOOR OPENER NO LONGER WORKS AND SOMETIMES THE COMPASS AND TEMP GAUGE IN THE OVERHEAD FREEZES. THE WORST THING THAT HAPPENED WAS THE PASSENGER HEADLIGHT WENT OUT AND REFUSES TO WORK WITH A NEW BULB. I TESTED THE CIRCUIT AND IT IS DEAD. I LOOKED INTO THE ISSUE AND FOUND OUT THAT IT HAS A CENTRAL TIME MODULE THAT CONTROLS MANY OF THE ELECTRICAL FUNCTIONS OF THE TRUCK. MINE HAS ALL THE CLASSIC SYMPTOMS OF A BAD ONE. I ALSO FOUND OUT THAT A FEW HUNDRED DURANGO'S AND DAKOTA'S WERE RECALLED FOR THIS PROBLEM, HOWEVER MINE WAS NOT ONE OF THEM. I HAVE SEEN MULTIPLE THREADS ON THE INTERNET OF CUSTOMERS COMPLAINING OF THE SAME THING AND DODGE IS NOT REPLACING THEM. IT IS A SERIOUS SAFETY ISSUE AS THE HEADLIGHTS CAN STOP WORKING AT NIGHT AS YOU DRIVE. I CONTACTED DODGE AND THEY SAID THAT THEY WILL REVIEW THIS PROBLEM AND SEND ME AN E-MAIL WITH THEIR DECISION IN A FEW DAY'S . THIS NEVER HAPPENED. I HAVE BEEN LOYAL TO DODGE FOR MANY YEARS OWNING 2 DAKOTA'S, 1 RAM TRUCK AND MY DURANGO R/T. I AM NOT GOING TO BUY ANY DODGE PRODUCTS IN THE FUTURE AS I WOULD LIKE TO BE ABLE TO TRUST THAT THE COMPANY THAT MADE MY VEHICLE WILL DO WHAT IT TAKES TO FIX A SERIOUS SAFETY ISSUE. IT'S AS IF THEY DON'T CARE ABOUT SAFETY. *TR

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