NHTSA Complaint #10681915 — 2014 FORD FOCUS

I WAS DRIVING MY VEHICLE THRU A HOSPITAL PARKING LOT WITH MY FATHER IN THE CAR GOING ABOUT 3-5 MPH. I PRESSED THE GAS PEDAL AND THE ENGINE REVED HIGH BUT CAR DID NOT MOVE. IT WAS AS IF IN NEUTRAL EVEN THOUGH THE CAR WAS IN DRIVE. MADE AN APPT AT THE FORD SERVICE DEPARTMANT, BUT A DAY BEFORE THE APPT I WAS PULLING OUT OF MY NEIGHBORHOOD ONTO A MAIN ROAD WHEN IT "HESITATED" SO BADLY THAT I WAS ALMOST TBONED. SERVICE SAID IT NEEDED A SOFTWARE UPDATE. THEY SAID THAT THEY RECORDED SLIPPAGE AND THAT WITH THE UPDATE IT SHOULD BE FINE. THE CAR SINCE THEN HAS CONTINUED TO HESITATE AND SHIFT ROUGHLY. IT ROLLS BACK ON HILLS NOT STOPPING UNTIL EITHER MOMENTUM RUNS OUT OR I PRESS THE BRAKE. IT HAS EVEN GONE BACKWARDS ON A FLAT SURFACE WHILE IDELING. I ALMOST HIT ANOTHER VEHICLE! I HAVE TAKEN IT IN MULTIPLE TIMES-- THEY TELL ME ITS ALL NORMAL THAT I NEED TO LEARN HOW TO DRIVE THE CAR. THAT THEY CAN'T DUPLICATE THE ISSUE. WHILE AT THE DEALERSHIP EACH TIME SEVERAL OTHER FOCUS OWNERS CAME IN WITH SIMILAR PROBLEMS. THEY REFUSE TO HELP. THEY WANT TO UP MY PAYMENTS BY 100 BUCKS JUST TO SWAP TO A SAFER CAR. I EVEN SPOKE TO A CORPORATE MANAGER. SHE DID NOTHING EXCEPT SPEAK DOWN TO ME. I FINALLY SENT IN THE OFFICIAL NOTICE ABOUT CLAIMING ITS A LEMON. SOMETHING NEEDS TO BE DONE. *JS