NHTSA Complaint #10681752 — 2011 FORD TAURUS

DEAR SIR MY 2011 FORD TAURUS HAS SHUT OFF--------(3 TIMES)--------NOW SINCE 2012 WHILE I WAS DRIVING IT WITH MY REMOTE KEY IN MY CAR. I DID NOT MAKE A RECORD ABOUT IT FOR THE FIRST TWO SO AM REPORTING ON THE LATEST. I HAVE A PUSH BUTTON IGNITION AND REMOTE KEYS. IT RANDOMLY DOES NOT DETECT THE KEYS AS WELL AND THEN IT TAKES SOME PUSHING ALL THE BUTTONS ON THE REMOTE TO RECOGNIZE I HAVE THE KEY THERE. YESTERDAY THE DEALERSHIP REPLACED THE BATTERIES IN THE REMOTE AND RECOMMENDED I REPLACE THEM ANNUALLY. THEY COULD NOT OFFER ME AN EXPLANATION AS TO WHY IT WAS NOT RECOGNIZING THE KEYS WHEN I AM DRIVING DOWN A ROAD AND IT SHUTS OFF. THIS IS AN ACCIDENT THING WAITING TO HAPPEN. THEY DID A DIAGNOSTIC ON IT AS WELL AND SEARCHED THE HOME OFFICE FOR ANY DEFECT OR RECALL AND HAVE NONE. IS THIS A REPORTED INCIDENT AND IS THERE ANYTHING ON IT? I AM REPORTING THIS BECAUSE IF IT CAUSES AN ACCIDENT I WANT IT ON THE RECORD AS WELL. I WENT TO FORD DEALERSHIP TO TRY AND GET IT REMEDIED. *JS