NHTSA Complaint #10681713 — 2002 JEEP LIBERTY

CHRYSLER OF YORK, PA SENT ME A SAFETY RECALL NOTICE ALMOST 2 YEARS AGO. EVERY TIME I CALL THE DEALERSHIP, THE MANAGER STATES THAT THE PART IS ON ORDER AND NOT IN YET. SERIOUSLY, AFTER 2 YEARS. I ALSO TRIED THE 1-800 NUMBER AT THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND HAVE NO SUCCESS WITH HANG UPS AND REPEATED VOICEMAILS. THE RECALL STATES THAT THAT CHRYSLER IS SUPPOSE INSTALL AN ORIGINAL EQUIPMENT MANUFACTURER (OEM) TRAILER HITCH TO BETTER MANAGE CRASH FORCES IN LOW-SPEED IMPACTS. I TRAVEL OFTEN, AND FREQUENTLY TO AREAS WHERE INCLEMENT WEATHER IS THE NORM. I CONSIDER THE RECALL A VERY SERIOUS MATTER THAT WHILE NOT CORRECTED, MAY CAUSE SERIOUS DAMAGE/INJURY. I PRAY THAT I NEVER EXPERIENCE A CRASH, BUT I WOULD HATE TO SEE SOMETHING HAPPEN TO ME OR OTHERS INJURED DUE TO THE POSSIBLITY OF A FUEL LEAKAGE IF THERE WAS A IMPACT TO MY VEHICLE. I WOULD REALLY APPRECIATE SOME IMMEDIATE, PROMPT AND COURTEOUS ASSISTANCE IN HAVING THIS PROBLEM RESOLVED. CHRYSLER DODGE JEEP DEALER HAS NO PROBLEM OVERCHARGING 4 TIMES THE COSTS FOR LABOR AND PARTS AND RESPONDING VERY QUICKLY WHEN THEY ARE MAKING MONEY FROM CONSUMERS, AND I WOULD LIKE TO SEE THEM UTILIZE THAT SAME ATTENTIVENESS WHEN A SITUATION AS SUCH ARISES WHERE THERE IS NO MONEY TO BE SQUEEZED FROM THEIR CUSTOMER, BUT RATHER THEY BE ACCOUNTABLE, STEP UP TO THE PLATE AND FIX WHAT IS WRONG. I CAN BE REACHED AT [XXX] WHICH IS THE HOME NUMBER AND EMAIL IS [XXX]. MY CELL IS [XXX]. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS