NHTSA Complaint #10681681 — 2001 FORD FOCUS

RIGHT FRONT COIL SPRING BROKE AS I WAS DRIVING TO THE MECHANIC TO HAVE A BALL JOINT ON MY LEFT FRONT TIRE REPLACED. HEARD A CLANGING NOISE WHILE DRIVING. I THOUGHT IT WAS FROM THE BAD BALL JOINT, WHEN MECHANIC CHECKED HE SAID THE COIL SPRING HAD SNAPPED. CALLED FORD ABOUT SAFETY RECALL WHICH CAME UP WHEN I PUT MY VIN NUMBER INTO THEIR WEBSITE. I WAS INFORMED THAT THE WARRANTY PERIOD WAS OVER AND MY CAR WAS NOT COVERED. IT COST ME 600.00 TO HAVE BOTH REPAIRS DONE BY A MECHANIC. I FILED A COMPLAINT WITH FORD WHILE ON THE PHONE WITH THEM AND THEIR ADVICE WAS TO SAVE MY RECEIPT AND IF A RECALL GOES INTO EFFECT FOR THIS PROBLEM, I WILL GET REIMBURSED. I HAVE SEEN HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM, YET FORD JUST IGNORES THE ISSUE AS IT IS STILL HAPPENING. NOW TODAY MY BACK WINDOW MADE A NOISE AND THE WINDOW FELL DOWN AND WON'T GO BACK UP. I'VE ALREADY HAD A NEW BATTERY, ALTERNATOR, PLUGS AND COIL PACK REPLACED BECAUSE OF SURGING AND STALLING. I AM ALSO GETTING POOR GAS MILEAGE. I WAS TOLD BY FORD THAT THERE ARE NO OPEN RECALLS ON MY CAR YET I HAVE AND AM HAVING THE SAME PROBLEMS THAT MANY OF THE RECALLS IN EFFECT ARE LISTING. VERY POOR CUSTOMER SERVICE BY FORD. *JS