NHTSA Complaint #10681607 — 2010 FORD ESCAPE

I DRIVE A 2010 FORD ESCAPE AND RECEIVED A RECALL NOTICE (#14S05) FOR THE POWER STEERING SENSOR. I TOOK IT TO LIBERTY FORD IN PARMA HEIGHTS IN OCTOBER 2014 TO HAVE THIS FIXED. IN LATE JANUARY 2015 I AGAIN RECEIVED THE SAME SIGNAL ON MY DASHBOARD THAT I DID PRIOR TO THE RECALL. MY STEERING WHEEL BECAME HARD TO STEER. I BROUGHT IT BACK TO THE DEALER AND WAS INFORMED THAT THE STEERING COLUMN NEEDS TO BE REPLACED AND THIS WOULD COST ME ALMOST 1200.00. THE DEALER INFORMED ME THAT THIS REALLY DOESN'T HAVE ANYTHING TO DO WITH THE RECALL AND IS DUE TO NORMAL WEAR AND TEAR ON THE VEHICLE. ANOTHER CUSTOMER GOING THROUGH THE SAME THING ADVISED ME THAT HIS MECHANIC ADVISED HIM THAT THIS IS A KNOWN FORD DEFECT. THEY ARE PASSING THESE COSTS ONTO ME - THIS IS SO UNFAIR. I HAVE NO RECOURSE BUT TO PAY THIS AMOUNT SINCE IT IS MY ONLY VEHICLE. *TR