NHTSA Complaint #10680968 — 2004 FORD ESCAPE

TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT AFTER SETTING THE CRUISE CONTROL AT 75 MPH, THE VEHICLE STARTED TO ACCELERATE INDEPENDENTLY. THE CONTACT WAS UNABLE TO DEACTIVATE THE CRUISE CONTROL AND STOP THE VEHICLE. THE CONTACT APPLIED THE ACCELERATOR PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP ACCELERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PLASTIC PIECE COVERING THE THROTTLE BODY FRACTURED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V353000 (VEHICLE SPEED CONTROL) BUT THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 7/21/15*CN THE DEALER REPLACED THE PART. UPDATED 07/28/15*JB