NHTSA Complaint #10680946 — 2012 FORD F-250

JAN 01 2015 I WAS DRIVING TO WORK 6AM, WHEN THE ENGINE LIGHT WENT ON A MESSAGE READ " PULL OVER NOW SAFELY", I PULL TO THE SIDE ALONG THE FREEWAY THE TRUCK SHUT DOWN. I HAD TO CALL INTO TO WORK TO ADVISE I WON'T BE IN AND CALLED A TOW TRUCK. I HAD TO PAY OUT OF POCKET FOR A TOW INTO FOLSOM LAKE FORD. THE SERVICE ADVISOR TOLD ME IT WAS A BAD SENSOR ALL FOUR SHOULD BE REPLACED. I CALLED MY WIFE SHE INVESTIGATED EGT RECALL ON FORDS, I TOLD THE SERVICE ADVISOR OF RECALL HE SAID THERE IS NO RECALL. MY WIFE ESCALATED THE CALL TO FORD CUSTOMER SERVICE DEPT. SHE SPOKE WITH [XXX] HE CONFIRMED THE RECALL AND GAVE HER A REFERENCE NUMBER, LEVEL 2 CUSTOMER SERVICE TOLD HER THE DEALERSHIP NOTED IT'S THE CALIBRATION AND WE CAN'T UPGRADE THAT FOR YOU. THE CALL ESCALATED TO REGIONAL SUPERVISOR TJX HE SAID NOTHING HE CAN DO AND I'LL HAVE TO PAY FOR REPAIRS OUT OF POCKET. MY HUSBAND PAID THE REPAIR BILL. ON 02/02/2015 WE RECEIVED A RECALL LETTER FOR EMISSION RECALL 14E03 CATALYST REDUCTION SYSTEM UPDATE FOR IMPROVEMENT INCLUDING REDUCED TEMPERATURE SENSOR FAULTS AND IMPROVED DRIVABILITY. SO BASICALLY THE EGT SENSOR RUNS OFF THIS COMPUTER SYSTEM TELLING THE SENSOR THE TRUCK IS OVER HEATING. THIS STRANDED MY HUSBAND ON THE SIDE OF THE ROAD, NOW FORD REFUSES TO REIMBURSE USE THE REPAIRS AND TOWING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR