NHTSA Complaint #10680750 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10680750
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 5, 2014
Date Filed	February 2, 2015
Mileage	26,935 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

2011 FORD FUSION HAS HAD MULTIPLE OCCURRENCES AT LOW SPEED EITHER PARKING OR BACKING IN REVERSE WHERE STEERING LOCKS UP AND A WARNING LIGHT FOR ADVANCE TRAC COMES ON AS WELL AS A WARNING MESSAGE ABOUT "POWER STEERING FAILED ASSIST." ABILITY TO STEER BECOMES VERY DIFFICULT. VEHICLE HAS UNDER 28,000 MILES ON IT AND HAS ALWAYS BEEN MAINTAINED BY FORD DEALERSHIP. FORD DEALER SAYS WARRANTY HAS "TIMED OUT" AND THE REPAIRS WILL COST $1,900 AND ARE NOT COVERED BY ANY WARRANTY SUPPORT. DIAGNOSED PART BY FORD DEALERSHIP IS REPLACEMENT NEEDED OF THE ELECTRONIC RACK AND PINION. A CASE NUMBER AND COMPLAINT WAS ALSO DOCUMENTED TO FORD MOTOR COMPANY IN DECEMBER 2014. *TR

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