NHTSA Complaint #10680367 — 2004 BMW 3 SERIES

THE VERY FIRST TIME I TRIED TO DRIVE THE CAR AT NIGHTTIME TO GO BACK HOME, MY WIFE AND KIDS WERE ON BOARD, AND WE WERE MORE THAN 200 MILES FROM HOME. AFTER I TURNED ON THE LOW-BEAM HEAD LAMPS AND STARTED ROLLING, I COULD BARELY SEE THE ROAD BECAUSE THE HEADLAMPS WERE NOT PROPERLY ILLUMINATING. I FLIPPED THE SWITCH SEVERAL TIMES TO NO AVAIL.' PUTTING LIVES AND PROPERTIES AT RISK, I CONTINUED DRIVING UNTIL WE GOT HOME, ALL THE WHILE DRIVING WITH THE HIGH-BEAM LAMPS ON AND APPARENTLY GETTING THE OTHERS DRIVERS ON THE ROAD FUMING. I TOOK THE CAR TO BOTH A LAMP-ADJUSTING STATION AND A BMW DEALER WHERE I WAS TOLD THE LAMPS COULD NEITHER BE ADJUSTED NOR THEIR BULBS MERELY REPLACED BECAUSE THE PROBLEM WAS THE REFLECTOR BOWLS WERE DEFECTIVE AND HAD LOST THEIR ABILITY TO PROJECT LIGHT PROPERLY. I WAS ALSO TOLD THAT BOTH THAT THE REFLECTOR BOWLS COULD NOT BE REPLACED INDIVIDUALLY, AND THAT BOTH (LEFT AND RIGHT SIDES) ASSEMBLIES MUST BE REPLACED AT A TOTAL COST OF MORE THAN $2000.00. MANY POSTERS IN THE BMW FORUMS HAVE VOICED OUT EXACTLY THE SAME PROBLEMS, AND I WISH THAT ALL WOULD FILE A COMPLAINT TO NHTSA. I NEVER DROVE THIS CAR AGAIN AT NIGHT UNTIL I HAD ? IN AUGUST 2014 ? PURCHASED AND FINALLY RECEIVED AND INSTALLED THE HEAD LAMPS ASSEMBLIES IN OCTOBER 2014. I HAVE IN MY POSSESSION THE HEADLAMP ADJUSTING STATION'S INVOICE AND RECOMMENDATION PLUS THE RECEIPT AND INVOICE FOR THE NEW HEADLAMP ASSEMBLIES THAT HAD TO BE SPECIALLY ORDERED FROM GERMANY. ON NOVEMBER 17, 2014, BY CERTIFIED MAIL, I SENT BMW OF NORTH AMERICA MY REQUEST FOR REIMBURSEMENT, BUT I HAVE YET TO RECEIVE A RESPONSE. DUE TO THIS DEFECT WHICH AFFECTS SAFETY, I STRONGLY AND RESPECTFULLY SUGGEST THAT A RECALL BE ISSUED ON THIS BMW MODEL, OR SOME SORT OF DIRECTIVE BE ISSUED FOR BMW TO REIMBURSE THOSE OWNERS 'SUCH AS I' WHO HAD ALREADY REPLACED THEIR LAMP ASSEMBLIES AT THEIR OWN EXPENSE. *TR