NHTSA Complaint #10680068 — 2010 FORD ESCAPE

POWER STEERING FAILED. THERE WAS A RECALL IN JULY 2014 ON THIS. DEALERSHIP THEN RESET THE SOFTWARE FOR THE TORQUE SENSOR. THE RECALL STATES THAT EITHER A SOFTWARE UPDATE IS NEEDED, THE TORQUE SENSOR REPLACED, OR THE STEERING COLUMN REPLACED. AT THE TIME I HAD NO ISSUES. 6 MONTHS LATER MY POWER STEERING FAILED. I AM NOW TOLD I NEED TO REPLACE THE STEERING COLUMN. THE RECALL STATES IF A SOFTWARE RESET WAS DONE THAT ANY FURTHER ISSUES WOULD NOT BE COVERED. THE COST FOR THIS IS ROUGHLY $1,500 WHEREAS A SOFTWARE RESET ONLY COSTS FORD MOTOR COMPANY ABOUT AN HOUR AND A HALF LABOR. I FEEL THE SOFTWARE UPDATE WAS A "BAND-AID" TO A MUCH LARGER PROBLEM WITH THIS MODEL AND THE PROBLEM IS BEING PASSED ONTO THE CONSUMER. *TR