NHTSA Complaint #10679846 — 2006 HONDA PILOT

ON THE 28TH OF OCTOBER, WHILE MY CAR WAS PARKED AT MY RESIDENCE A ENTERPRISE BOX TRUCK STRUCK THE DRIVER SIDE MY CAR CAUSING A SEVERE DAMAGE TO THE SIDE MIRROR, BUMPER AND THE WHEEL OF MY CAR. I CONTACTED ENTERPRISE OF THE SAID DAMAGE AND THEY APOLOGIZED AND MADE A RESERVATION FOR ME TO GO TO ONE OF THEIR LOCATION (UPPER DARBY) TO PICK UP A RENTAL CAR WHILE THEY MAKE AN ARRANGEMENT TO FIX MY CAR.THE AGENT ON THE PHONE TOLD ME THAT I WON'T BE RESPONSIBLE AND THAT BECAUSE THEY HAVE NOT SET UP A CLAIM NUMBER YET I SHOULD GIVE THEM MY CREDIT CARD AND THEY WILL SET UP A DIRECT BILLING AND MY CREDIT CARD INFO WILL BE DELETED FROM THEIR SYSTEM. MY CAR WAS THEN TAKEN TO THE HONDA SHOP AND A CLAIM NUMBER ([XXX]) WAS ESTABLISHED BY ENTERPRISE THROUGH THEIR INSURANCE (RENTAL INSURANCE SERVICES). A REPRESENTATIVE FROM THE COMPANY [XXX] ([XXX]) GOT IN TOUCH WITH ME AND TOLD ME SHE WON'T AUTHORIZE THE DIRECT BILLING UNTIL SHE FINISH HER INVESTIGATION. AFTER WAITING FOR A MONTH 11/27/14 SHE CALLED TO INFORM ME THAT MY CAR DESPITE NOT HAVING A DRIVER SIDE MIRROR AND A POSSIBLE OFF ALIGNMENT AND THE SIDE DAMAGE THAT I SHOULD HAVE DROVE MY CAR LIKE THAT UNTIL THE INVESTIGATION IS OVER. I ASKS HER IF SHE IMPLIED THAT I SHOULD RISK MY LIFE DRIVING A CAR THAT WONT PASS SAFETY INSPECTION TEXT. SHE INSIST THAT THEY WONT BE PAYING FOR THE RENTAL CAR THAT WAS GIVEN TO ME EARLIER ON., AND THAT SHE IS STILL LOOKING INTO FIXING MY CAR. AT THIS POINT I JUST CALLED MY INSURANCE COMPANY TO TAKE CARE OF MY CAR SINCE I CAN'T CONTINUE TO WAIT ON ENTERPRISE AND THEIR INSURANCE. ON THE 12/06/2014 I RETURNED THE RENTAL CAR SINCE MY CAR WILL BE READY ON MONDAY AND I DON'T NEED THE RENTAL FOR THE WEEKEND, ONLY TO FIND OUT THAT MY CREDIT CARD WAS CHARGED IN THE AMOUNT OF $1600.00 EVEN THOUGH I WAS NOT PRESENT AT THE PREMISES NOR DID I GIVE THE AUTHORIZATION FOR THAT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR