NHTSA Complaint #10679789 — 2009 BMW 535I

PURCHASED A 2009 BMW 535I XDRIVE (VIN# [XXX]) IN MARCH 2013. IN JUNE OF 2013 I BEGAN TO HAVE ISSUES WITH THE FUEL SYSTEM. THE CAR WAS BROUGHT TO MY LOCAL BMW DEALER AND I WAS TOLD THERE WAS AN ISSUE WITH ONE OF THE FUEL INJECTORS. THEY INDICATED THE INJECTORS WERE UNDER RECALL HOWEVER MY CAR HAD ALREADY HAD THE RECALL COMPLETED. UNDER FURTHER INVESTIGATION IT CAME TO LIGHT THAT ONLY THREE OF THE SIX INJECTORS WERE REPLACED UNDER THE PRIOR RECALL WORK. THE DEALERSHIP REFUSED TO REPLACE THE BAD INJECTOR UNDER THE RECALL EVEN THOUGH IT WAS NOT ONE OF THE ONES REPLACED UNDER THE ORIGINAL WARRANTY WORK. THEY INDICATED THEY CONTACTED BMWNA AND THAT THEY REFUSED TO APPROVE THE REPLACEMENT OF THE INJECTOR EVEN THOUGH IT WAS NOT DEALT WITH UNDER THE ORIGINAL RECALL WORK.I ENDED UP HAVING MY LOCAL BMW MECHANIC REPLACE THIS INJECTOR. THIS NOVEMBER 2014 I BEGAN HAVING AN ISSUE WITH ANOTHER OF THE RECALLED INJECTORS THAT HAD YET TO BE REPLACED. THIS INJECTOR WHILE DRIVING BECAME LOOSE AND BROKE A FUEL LINE DAMAGING THE CYLINDER HEAD OF THE ENGINE WHERE THE INJECTOR IS LOCATED. DUE TO THE DAMAGE TO THE HEAD, THE INJECTOR LOCATED IN CYLINDER 5 CONTINUES TO LOOSE THE O-RING. THIS RENDERS THE CAR UNDRIVABLE. THIS IS MY THIRD BMW AND I HAVE TO SAY THIS IS THE FIRST TIME I HAVE EVER HAD THESE KINDS OF PROBLEM. I HAVE ALREADY HAD TO REPLACE THE HIGH PRESSURE FUEL PUMP, ONE FUEL INJECTOR, WATER PUMP AND CRANK SEAL. IN ADDITION THE TRUNK LEAKS CREATING ISSUES WITH MY BATTERY AND SOS SYSTEM. I HAVE LEARNED THOUGH MUCH RESEARCH THAT THIS CAR MODEL HAS MANY KNOWN PROBLEMS WITH THE FUEL SYSTEM, INJECTORS, HIGH PRESSURE FUEL PUMP, ETC. I WOULD APPRECIATE SOMEONE LOOKING INTO THIS AND HOW THE CURRENT ISSUE WITH THE INJECTOR AND NOW HEAD CAN BE RESOLVED SINCE THIS INJECTOR SHOULD HAVE BEEN REPLACED UNDER THE ORIGINAL WARRANTY WORK LONG BEFORE THE HEAD WAS DAMAGED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR