NHTSA Complaint #10679641 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10679641
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	December 22, 2014
Date Filed	January 29, 2015
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING ON 12/21/14, A SERVICE POWER STEERING AND SERVICE ADVANCETRAC WARNING LIGHTS CAME ON. I WAS ABLE TO GET HOME BUT THE FOLLOWING MORNING HAD NO POWER STEERING WHATSOEVER. LEO KAYTES FORD IN WARWICK, NY PERFORMED A SOFTWARE UPDATE WHICH SEEMED TO CORRECT THE ISSUE BUT SAID I WOULD NEED TO REPLACE THE PS SYSTEM AT A PRICE OF $2200 IF IT OCCURRED AGAIN. ON 1/28, THE SAME WARNING LIGHTS CAME OVER AN HOUR FROM HOME ON A BUSY HIGHWAY. I WAS JUST BARELY ABLE TO GET HOME AND LOST ALL POWER STEERING ALTOGETHER AS SOON AS I TURNED MY CAR OFF. THIS IS AN EXTREMELY DANGEROUS SITUATION THAT SEEMS TO IMPACT FORD FUSIONS FROM 2010 TO 2012. FORD NEEDS TO ISSUE A RECALL. *TR

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