NHTSA Complaint #10679172 — 2013 TOYOTA PRIUS

CONSUMER SENT ADDITIONAL VEHICLE DOOR LOCKS MALFUNCTION CORRESPONDENCE. *SMD THE CONSUMER RENTED A TOYOTA PRIUS AND A FORD FOCUS ON SEPARATE OCCASIONS. THE ELECTRONICALLY OPERATED LOCKS ON THE VEHICLES DOORS CAUSED THE INTERIOR DOOR-OPEN LEVERS TO BECOME INOPERATIVE. THE CONSUMER USED THE WIRELESS REMOTE TO UNLOCK THE DOORS AND SAT IN THE BACK SEAT OF THE PRIUS. THE DOORS LOCKED WITH NO EFFORT FROM THE CONSUMER. THE DOOR LEVERS ON THE BOTH REAR DOORS WERE INOPERABLE. THE CONSUMER CRAWLED TO THE DRIVER'S SEAT IN ORDER TO EXIT THE VEHICLE. THE CONSUMER RENTED A 2013 FORD FOCUS ON DECEMBER 30, 2014. THE ELECTRIC WINDOW CONTROLS WERE INOPERABLE, AS WELL AS THE INTERIOR DOOR-OPEN LEVER. UPDATED 03/28/2017 *JS