NHTSA Complaint #10679051 — 2012 FORD FIESTA

I LEASED A 2012 FORD FIESTA IN MARCH 2012. SHORTLY AFTER, I CONTACTED MY DEALERS SERVICE DEPARTMENT ABOUT GRINDING/KNOCKING NOISES WHEN I ACCELERATE. THEY TOLD ME IT WAS NORMAL FOR THE "NEW" TRANSMISSION IN THE FIESTAS. THE NOISES GOT LOUDER AND MORE FREQUENT SO I TOOK IT IN. THEY HEARD NOISES AND SAID THERE WAS NOTHING THEY COULD DO. MULTIPLE TRIPS TO SERVICE, HAD PARTS CHANGED WITH NO CHANGE IN NOISES. ON ONE APPOINTMENT, FOUND THEY HAD TO PULL MY TRANSMISSION FOR MULTIPLE LEAKS, NEW SEALS, ETC. CAR WAS OK FOR A LITTLE WHILE, BUT CONCERNS BACK WITH NOISES, JOLTING, JERKING, LACK OF ACCELERATION. DEALERSHIP WOULD TAKE IT OUT AND SAY THEY EXPERIENCED WHAT I HAD BEEN SAYING, BUT NOTHING THEY COULD DO. ACCORDING TO FORD, IT WAS OPERATING WITHIN NORMAL PARAMETERS. AFTER SOME TIME, THEY WOULD NOT TAKE THE CAR BACK AGAIN FOR SERVICE SO I BEGAN GOING ELSEWHERE. AFTER MULTIPLE SERVICE VISITS FOR THE SAME REASONS, I WAS FINALLY INTO SEPTEMBER 2014 AND FINDING THEY HAD TO ORDER ME MY 3RD CLUTCH. I WAITED MONTHS, WITH NO ANSWERS OR EXPLANATION FROM FORD, AND PART FINALLY ARRIVED 1/25/15...5 MONTHS AFTER ORDERING!!!! REPEATED CALLS TO FORD THAT CAR WAS STALLING, SEVERE JERKING, LACK OF ACCELERATION, ETC. AND ALL THEY WOULD SAY IS WORK WITH SERVICE, NOTHING THEY COULD DO. I HAVE READ MANY REVIEWS AND STORIES OF PEOPLE WITH SAME ISSUES, POORLY FUNCTIONING TRANSMISSIONS IN THE FIESTAS AND OTHER MODEL FORDS. FORD REFUSES TO TAKE RESPONSIBILITY OF FIXING, THEY JUST EXTEND THE WARRANTY WHICH IS NOT FIXING THE IMMEDIATE PROBLEMS OR KEEP FROM HAPPENING AGAIN. I AM IN THE PROCESS OF TRYING TO TERMINATE MY LEASE. *TR