NHTSA Complaint #10677034 — 2012 BMW X5
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 10677034 |
| Vehicle | 2012 BMW X5 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,075 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I WISH THIS COMPLAINT TO BE MADE PUBLIC. THIS VEHICLE HAS HAD VALVETRONIC MOTOR COMPONENTS REPLACED THREE TIMES, 5/2012, 10/2013 AND 1/2015. IN THE FIRST 34 MONTHS OF OWNERSHIP, IT SPENT ABOUT 60+ DAYS IN SERVICE UNDER WARRANTY. THE VEHICLE NOW HAS LESS THAN 29500 MILES ON IT. I REQUESTED THAT BMW TAKE THIS CAR BACK AS AN EARLY LEASE RETURN, AND ALLOW ME TO SKIP THE LAST TWO MONTHS OF LEASE PAYMENTS. BMW DENIED MY REQUEST. THE MOST RECENT INCIDENT HAPPENED ON 12/23/2014. WHILE DRIVING 65MPH IN THE DARK, POURING DOWN RAIN OF RUSH HOUR MORNING COMMUTE, THE CHECK ENGINE LIGHT CAME ON, AND SAID "MAY BE OPERATING UNDER REDUCED POWER." THE CAR QUICKLY LOST POWER, AND COULD ONLY DO 25 MPH AS I TRIED TO SAFELY NAVIGATE MYSELF OFF OF THE HIGHWAY AS I RAPIDLY DECELERATED. ON THE SERVICE TICKET I WAS GIVEN AT THE DEALERSHIP ON 1/20/2015 WHEN THE REPAIR WAS COMPLETED, IT SAYS: "FAULTY VVT MOTOR AND ECCENTRIC SHAFT MECHANICAL TOLERANCES. FOLLOWED AND COMPLETED SIB 12 14 10. REPLACED ECCENTRIC SHAFT WITH ECCENTRIC SHAFT MOTOR. CLEARED FAULTS AND COMPLETED. DURING REPAIR CRANK CASE VENT PIPE CAME APART DUE TO BRITTLE MATERIAL. ALSO WHEN REFITTING UPPER RIGHT MICRO FILTER/ENGINE COWL TRIMMING CAME APART DUE TO BRITTLE MATERIAL." UNFORTUNATELY, THIS CAR IS A LEASE, AND I AM CONCERNED THAT BMW WILL SELL THIS CAR TO SOMEONE ELSE. IT IS A SAFETY HAZARD. I HAVE REFUSED TO DRIVE THIS VEHICLE OFF THE DEALER'S LOT, AND HAVE LEFT IT PARKED THERE SO I MAY START THE LEASE RETURN ASAP. I HAVE A MORAL OBLIGATION TO KEEP OTHERS SAFE, AND WILL POST UPDATED SERVICE RECORD INFORMATION TO THE CARFAX REPORT FOR THIS VIN. BMW SHOULD BE FORCED TO ANSWER TO THIS PROBLEM. *TR
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