NHTSA Complaint #10676799 — 2007 CHEVROLET SILVERADO 3500

ON DECEMBER 17TH, I BROUGHT MY VEHICLE IN FOR A KEY/IGNITION RECALL.THEY INSTALLED A KEY INSERT AND KEY RINGS ON BOTH THE KEYS. ON MONDAY, DECEMBER 22ND, MY DAUGHTER INSERTED THE KEY INTO THE IGNITION AND IT AUTOMATICALLY LOCKED ON HER AND SHE COULD NOT TURN THE KEY NOR COULD SHE TAKE THE KEY OUT. I CALLED BETTEN CHEVROLET THINKING THAT THIS HAD TO BE RELATED TO THE RECALL THAT WAS DONE. THE PERSON WHO ANSWERED THE PHONE AT BETTEN CHEVROLET STATED THERE WAS NO WAY THAT THIS WAS RELATED TO THE RECALL AND THAT SHE MUST HAVE A DEAD BATTERY AND THAT WE SHOULD TRY JUMPING IT. WE ATTEMPTED TO JUMP START IT WITH NO AVAIL. I CALLED BETTEN BACK AND THEY SAID THEY WOULD SEND A TOW TRUCK BUT WOULDN'T BE ABLE TO GET TO MY CAR UNTIL THE NEXT DAY.I CALLED THE NEXT AFTERNOON AND THEY TOLD ME THAT MY BATTERY WAS CORRODED AND FRIED AND THAT HAD ALSO FRIED MY COMPUTER MODULE. IS IT COINCIDENTAL THAT MY BATTERY CHECKED OUT GOOD ON THE INSPECTION BUT THAT IN 5 DAYS THE BATTERY IS CORRODED? I AM SURE THAT IF THE BATTERY WAS CORRODED ON THE INITIAL INSPECTION THAT WOULD HAVE BEEN BROUGHT TO MY ATTENTION AND SUGGESTED TO BE REPLACED AT THAT TIME. I TOLD HIM IT HAD TO BE RELATED TO SOMETHING THEY DID DURING THE RECALL MAINTENANCE. I WAS TOLD THAT THIS WAS A SEPARATE INCIDENT AND THAT THIS WAS COINCIDENCE. I CALLED A MECHANIC AND HE SAID THAT ANY KEY THAT IS ALTERED WILL SEND AN ALERT TO THE CAR THAT THE KEY IS ALTERED AND THAT THIS COULD BE SOMEONE TRYING TO BREAK INTO THE VEHICLE AND THAT WOULD CAUSE THE KEY TO LOCK UP. THEREFORE, BETTEN ALTERING THE KEY FOR THE RECALL COULD HAVE POTENTIALLY CAUSED THIS LOCK UP. THIS LOCK UP COULD HAVE CAUSED THE COMPUTER MODULE AND THE BATTERY TO FRY. *TR