NHTSA Complaint #10676596 — 2012 FORD FIESTA

STRUCTURE:BODY:DOOR issue reported to NHTSA

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Complaint Details

ODI Number	10676596
Vehicle	2012 FORD FIESTA
Component	STRUCTURE:BODY:DOOR
Date of Incident	January 1, 2015
Date Filed	January 20, 2015
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I HAVE A 2012 FORD FIESTA SE WE WERE DRIVING AND TURNED A CORNER AND THE REAR DOOR FLEW OPEN WE PULLED OVER AND THE DOOR WOULD NOT STAY LATCHED. BOUGHT A BUNGY CORD AND TIED THE TWO DOORS TOGETHER, WENT TO FORD THE NEXT DAY AND THEY STATED THAT THERE WAS A KNOWN PROBLEM WITH THE DOOR LATCHES I CALLED CUSTOMER SERVICE BROUGHT THE CAR IN, CONTACTED BY THE SERVICE ADVISER STATING IT WOULD NOT BE COVERED SINCE MY CAR IS OUT OF WARRANTY THEY WANT $175 TO ANALYSIS THE PROBLEM AND + PARTS AND TIME TO FIX. I REFUSE TO PAY IT SINCE THE LATCH SHOULD OF BEEN RECALLED. ITS A KNOWN PROBLEM BUT THEY WILL NOT TAKE ACTION OR ACCEPT RESPONSIBILITY. I AM APPALLED. WHAT POOR CUSTOMER SERVICE THEY HAVE AT FIESTA LINCOLN AND BERGE FORD IN MESA, AZ. THEY DO NOT LISTEN OR RESPOND WITH A SOLUTION, CALL FORD IF YOU WANT TOO, WAS THEIR SUGGESTION. *TR

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