NHTSA Complaint #10676459 — 2007 BUICK LACROSSE

MY LOW-BEAM HEADLAMPS WENT OUT ON JANUARY 9, 2015, WHICH I WAS NOT AWARE OF UNTIL A POLICE OFFICER PULLED ME OVER INDICATING TO ME THAT I HAD NO HEADLIGHTS. I HAD TO DRIVE HOME WITH MY HIGH BEAMS ON. I HAD TO LEAVE WORK EARLY ALL LAST WEEK IN ORDER TO GET HOME BEFORE DARK. I WENT ON LINE YESTERDAY AND TYPED IN MY MAKE MODEL AND YEAR OF MY VEHICLE AND FOUND OUT THAT THERE IS A RECALL FOR MY TYPE OF VEHICLE FOR THE HEADLAMPS. CONTACTED BUICK AND WAS INFORMED THAT THEY CAN NOT FIX THIS PROBLEM YET BECAUSE THERE IS NO "OFFICIAL" RECALL FOR THIS PROBLEM. THIS IS A DANGER WHEN SOMEONE'S HEADLIGHTS GO OUT ALL OF THE SUDDEN WHILE YOU ARE DRIVING AT NIGHT; THIS COULD CAUSE A MAJOR ACCIDENT WHICH COULD INVOLVE LIVES. THEY INFORMED ME I HAVE TO WAIT TO GET THE "OFFICIAL" NOTICE BEFORE THEY CAN FIX THE PROBLEM OR I CAN BRING IN MY VEHICLE AND HAVE IT LOOKED AND FIXED AT MY EXPENSE. THIS IS A SERIOUS PROBLEM AND SHOULD BE TAKEN CARE ASAP BY BUICK AT THEIR EXPENSE, NOT THE EXPENSE OF THE DRIVER OF THE VEHICLE INFORMING THEM THAT THIS PROBLEM HAS ALREADY OCCURRED? PLEASE LOOK INTO THIS MATTER AND LET ME KNOW HOW SOON CAN I GET THIS PROBLEM FIXED. THANK YOU. *TR