NHTSA Complaint #10676241 — 2013 NISSAN ALTIMA

I PURCHASED A 2013 NISSAN ALTIMA S FROM CARMAX ON 10/5/14. THE CAR WAS SUPPOSE TO BE A BIRTHDAY PRESENT TO MYSELF SEEING AS THOUGH I HAD NOT PURCHASED A CAR IN 12 YEARS. I WAS VERY EXCITED, BUT SHORTLY AFTER PURCHASING THE ALTIMA, I STARTED TO HEAR SQUEALING COMING FROM THE BRAKES, AND ALSO ROARING AND RUMBLING WHICH STARTED IN THE FRONT OF THE CAR, AND PROCEEDED TO THE CENTER. I ALSO COMPLAINED ABOUT THE CAR LOCKING UP AND DRIVING SLUGGISH, AND THEN RELEASING ONCE THE RUMBLING BRIEFLY STOPPED. I AM ALSO HEARING AN ANNOYING WHINING SOUND COMING FROM THE RIGHT SIDE OF THE VEHICLE. WHEN I TOOK THE CAR BACK TO CARMAX, THEY TOLD ME THE ROARING WAS COMING FROM MY WINDSHIELD WASHER COMPARTMENT THAT WAS LOOSE, AND THAT MY BRAKES WERE FIXED. NEEDLESS TO SAY, I LEFT AND DROVE AROUND THE CORNER, AND THE SQUEALING BRAKES AND ROARING CAME BACK. I TOOK THE CAR TO A NISSAN DEALERSHIP IN MY AREA, AND AFTER TELLING THEM ABOUT THE ROARING AND THE WHINING, THE SERVICE MANAGER TOLD ME THAT HE'S QUITE FAMILIAR WITH THE SOUND, AND THERE IS NOTHING WRONG WITH THE VEHICLE. HE STATED THAT THE WHINING SOUND IS COMING FROM THE POWER STEERING AND THE ROARING IS COMING FROM THE WAY I AM DRIVING THE VEHICLE. HOW DARE HE! I ONLY HAD THE VEHICLE FOR A MONTH BEFORE I TOOK IT TO THE NISSAN DEALERSHIP. HE WOULD NOT EVEN TRY TO LOOK INTO THE LIST OF ISSUES I REQUESTED TO BE FIXED. THE NISSAN MANAGER TOLD ME TO GO BACK TO CARMAX OR I WOULD HAVE TO PAY FOR THE BRAKES TO BE FIXED, AND EVEN CHARGED ME TO ROTATE MY TIRES. I LEFT PAYING HIM FOR A SERVICE THAT I DID NOT ORIGINALLY COME IN FOR. I WENT BACK TO CARMAX AND THEY FINALLY FIXED MY BRAKES, BUT STILL COULD NOT FIND ANYTHING WRONG THAT WOULD CAUSE THE EXTREMELY ANNOYING ROARING AND WHINING NOISES. THIS HAS BEEN A NIGHTMARE, AND I AM THINKING ABOUT TAKING LEGAL ACTION. *TR