NHTSA Complaint #10676184 — 2011 TOYOTA CAMRY

INCIDENT ON DECEMBER 31, 2014 ABOUT 11:30 AM IN WAYNE, PA: AT AN INTERSECTION AS I APPROACHED A STOP SIGN WHERE A CAR WAS ALREADY STOPPED, I APPLIED MY BRAKES. THE CAR FAILED TO STOP AND INSTEAD LURCHED FORWARD AND THE ENGINE INCREASED. THE NOISE WAS NOT OF THE BRAKES BUT OF THE ENGINE ROARING. AS THE CAR SURGED FORWARD,I LIFTED MY FOOT OFF OF THE BRAKES AND THEN REAPPLIED THEM PRESSURE ON THE BRAKES. AGAIN THE CAR DID NOT STOP BUT DID SLOW DOWN. THE THIRD APPLICATION OF THE BRAKES DID STOP THE CAR JUST INCHES FROM THE CAR AHEAD OF ME. THE NEXT INCIDENT OCCURRED ON JANUARY 13, 2015 WHEN THE SAME EXPERIENCE OCCURRED. I TOOK IT TO PERUZZI TOYOTA. THEY COULD NOT FIND ANYTHING WRONG WITH THE BRAKES. ON JANUARY 15, I TOOK THE UNSAFE CAR BACK TO THE DEALERSHIP FOR FURTHER INVESTIGATION. ON JANUARY 16 AFTER COMPLETING WHAT THEY CALLED THE PROTOCOL FOR UNINTENDED ACCELERATION, THEY "RELEASED THE CAR" BACK TO ME HAVING NOT CORRECTED THE PROBLEM. THEY INDICATED THEY HAD NO FURTHER RESPONSIBILITY AND GAVE ME THE TOYOTA MANUFACTURER PHONE NUMBER TO CALL. I CALLED THAT NUMBER AND WAS TOLD A CASE MANAGER WOULD GET BACK TO ME IN FOUR DAYS. MEANWHILE, I AM LEFT WITH AN UNSAFE CAR AND NO RECOURSE WITH THE DEALERSHIP. *TR