NHTSA Complaint #10676138 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY EXCESSIVE FORCE ON THE STEERING WHEEL IN ORDER TO MAKE A TURN. ADDITIONALLY, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE POWER STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS UNAVAILABLE.