NHTSA Complaint #10676136 — 2009 DODGE JOURNEY AWD

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10676136
Vehicle 2009 DODGE JOURNEY AWD
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

2009 DODGE JOURNEY HAS A RECALL ( L25) ON THE WIN MODULE DETENT RING , THIS VEHICLE WAS SOLD TO ME BY A DEALERSHIP IN 2012 WITH NOTHING SHOWING ON THE CAR FAX OF THIS RECALL. THE RECALL CAUSE THE KEY TO SLIP FROM THE IGNITION AND COMPLETELY SHUTTING THE CAR DOWN WHILE MOVING. THE KEY INADVERTENTLY MOVES AND THE ENGINE SHUT DOWN , DEPOWERING THE AIR BAGS, POWER STEERING AND POWER BRAKING. WHEN INITIALLY CALLING IN THE COMPLAINT , CHRYSLER/ DODGE EXPLAINED THAT THERE IS NO FIX OR PART YET AVAILABLE. I FURTHER EXPLAINED AS A SINGLE MOTHER THIS WAS A HUGE SAFETY HAZARD , BECAUSE IN MULTIPLE OCCASIONS I HAVE BEEN ON A FREEWAY OR STREET AND ALMOST ROLLED INTO ANOTHER CAR , ROLLING DOWN BACKWARDS ON A FREEWAY RAMP UNABLE TO BRAKE OR TELEPHONE POLE. DODGE/CHRYSLER STATED I WOULD JUST HAVE TO WAIT OR TAKE IT TO A DEALERSHIP FOR A TEMPORARY FIX.( THIS SAME TEMPORARY FIX IS NOTED IN THE DODGE DEALER SYSTEM NOT TO PUT IN THE NEWER YEAR PARTS INTO AN OLDER MODEL CAR ) AFTER CALLING AND GOING UP TO THEIR RECOMMENDED DEALERSHIPS FOR DODGE THE SERVICE DEPARTMENT STATES THEY HAVE THEIR HANDS TIED BECAUSE THERE IS STILL NO PART AVAILABLE FOR THE YEAR OF MY CAR. THEY ALSO STATED I WOULD HAVE TO PAY OUT OF POCKET ALMOST 700 DOLLARS FOR A TEMP FIX USING A NEWER MODEL CAR THAT MAY OR MAY NOT FIX IT . I AM COMPLETELY TERRIFIED TO DRIVE MY CAR THAT I HAVE TO CONTINUE TO PAY ON AND DODGE/CHRYSLER IS COMPLETELY BRUSHING OFF THE ISSUE. GOD FORBID IF WE ARE HARMED OR EVENTUALLY IN AN ACCIDENT WAITING 3 YEARS LATER FOR A REPAIR FOR THIS VEHICLE PART. *TR

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