NHTSA Complaint #10676120 — 2005 SATURN VUE

FIRST OCCURRENCE - JULY 21, 2008 AT 35734 MILES: THE IGNITION KEY COULD NOT BE REMOVED AFTER IT WAS TURNED TO THE OFF POSITION NOR COULD IT BE TURNED TO THE ACCESSORY OR START POSITION. SATURN OF TROY, MI REPLACED THE HOUSING, IGNITION CYLINDER AND KEYS. COST WAS COVERED BY WARRANTY. 2ND OCCURRENCE - JUNE 21, 2011 AT 57550 MILES: REPEAT OF 1ST OCCURRENCE. SUBURBAN CADILLAC BUICK OF TROY, MI REPLACED THE IGNITION CYLINDER AND KEYS. SINCE I HAD PURCHASED A EXTENDED WARRANTY, MY COST WAS $100.00. 3RD OCCURRENCE - SEPTEMBER 28, 2012 AT 63,597MILES: INTERMITTENTLY IGNITION KEY WOULD NOT RELEASE FROM THE IGNITION SWITCH WITHOUT A LOT OF JIGGLING AND FORCE. TECHNICIAN AT SUBURBAN CADILLAC BUICK STATED THAT WE WERE NOT TURNING THE KEY FAR ENOUGH TO RELEASE IT FROM THE IGNITION. NO ACTION WAS TAKEN AT THAT TIME. 4TH OCCURRENCE - NOVEMBER 3, 2014 AT 75778 MILES: AFTER HEARING A REPORT CONCERNING A GM RECALL FOR VEHICLES WHICH ALLOWED REMOVING THE IGNITION KEY WHILE THE ENGINE IS RUNNING, I ATTEMPTED AND WAS ABLE TO DO THIS ON MY VUE. I WENT TO SUBURBAN CADILLAC BUICK WHERE THE TECHNICIAN CONFORMED THAT THIS WAS A FACT. HE CHECKED THE VIN AGAINST THE RECALL DATA BASE AND INFORMED ME THAT VUE WAS NOT ON THE LIST BUT THAT I SHOULD HAVE THE REPAIR MADE. THE PARTS HAD TO BE ORDERED AND THE REPAIR WAS MADE ON DECEMBER 15, 2014. THE IGNITION LOCK CYLINDER AND (2) KEYS WERE REQUIRED. TOTAL COST: $330.36.