NHTSA Complaint #10671769 — 2006 BMW X5 SAV

WE RECEIVED AN IMPORTANT SAFETY RECALL FROM BMW IN JUNE 2016 THAT WE NEEDED TO REPLACE THE PASSENGER SIDE FRONT AIR BAG IMMEDIATELY AS THE AIR BAG DOES NOT WORK AS PART OF THE "RECALL CAMPAIGN NO. 13V-564: FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT." WE IMMEDIATELY CONTACTED THE PERILLO BMW DEALERSHIP IN CHICAGO (1035 NORTH CLARK STREET, CHICAGO, IL 60610, (312) 981-0000) WHERE WE PURCHASED THE CAR. OVER THE FOLLOWING SIX MONTHS, WE CALLED MONTHLY TO INQUIRE ABOUT WHETHER THEY HAD THE REPLACEMENT SEAT TO FIX THE CAR. PERILLO ACTUALLY HAD US BRING THE CAR IN TWO SEPARATE TIMES ONLY TO TELL US EACH TIME THAT THEY DIDN'T HAVE THE PART NEEDED FOR OUR TYPE OF REPAIR. WE HAPPENED TO HAVE THE WORST POSSIBLE OUTCOME WHERE THE SENSOR MAT IS BROKEN AND THE AIR BAG IS DISABLED ON THE PASSENGER SIDE OF THE VEHICLE. THE CONDITION OF THE CAR MAKES IT VERY DANGEROUS FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. WE LIVE IN CHICAGO AND THEREFORE DRIVE ON HIGHWAYS AND IN HEAVY TRAFFIC FREQUENTLY. I AM NOW PREGNANT WITH OUR SECOND CHILD SO WE ABSOLUTELY HAVE TO HAVE THIS FIXED BEFORE THE NEW BABY COMES IN APRIL 2015. SINCE WE LAST BROUGHT THE CAR IN THIS FALL, WE HAVE CALLED PERILLO NON STOP TO INQUIRE AND EACH TIME THEY SAY THEY DON'T HAVE THE PART. IT IS NOT ONLY A TERRIBLE CUSTOMER SERVICE EXPERIENCE BUT IT PUTS OUR FAMILY AT RISK EVERY TIME WE DRIVE THE CAR. PERILLO REMAINS UNHELPFUL AND UNRESPONSIVE SO WE ARE FILING A REPORT NATIONALLY. *TR