NHTSA Complaint #10671504 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10671504
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	November 18, 2014
Date Filed	January 9, 2015
Mileage	65,560 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I HAVE A 2011 FORD FUSION THAT STARTED HAVING POWER STEERING ISSUES TO WHERE I WOULD INTERMITTENTLY HAVE INCREASED STEERING RESISTANCE WHILE DRIVING. THIS WENT ON FOR A FEW WEEKS BUT I WAS STILL ABLE TO STEER THE CAR HOWEVER IT WAS A MAJOR ANNOYANCE. NO WARNING LIGHTS EVER CAME ON HOWEVER EVENTUALLY IT CAME TO WHERE WHEN I WENT TO START MY CAR THE WHEELS WOULD LOCK UP AND I COULD NOT TURN THE STEERING WHEEL AT ALL. AFTER RESTARTING OR WARMING MY CAR THE STEERING WOULD OCCASIONALLY COME BACK, BUT IT WAS EXTREMELY FRUSTRATING. I HAD NO CHOICE BUT TO TAKE IT TO MY FORD DEALERSHIP AND PAY THE $1500 TO HAVE THE STEERING RACK REPLACED. WITH 64000 MILES ON THE CAR THIS IS TRULY UNACCEPTABLE AND I'M HOPING AFTER A RECALL INVESTIGATION I WILL BE ABLE TO HAVE MY REPAIR COST REFUNDED. *TR

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