NHTSA Complaint #10671374 — 2014 HONDA ODYSSEY

BOUGHT MY VAN IN MARCH OF 2014, EARLY ON IT STARTED HAVING VARIOUS ELECTRICAL PROBLEMS. THE AC/HEAT BLOWER RANDOMLY INCREASES IN POWER (IF IT WAS ON LOW, IT WOULD ALL OF A SUDDEN START BLOWING FULL FORCE AND EVEN THE BARS ON THE SCREEN INCREASES).THE BLINKER RANDOMLY REFUSES TO TURN OFF EVEN AFTER MANUALLY TURNING IT OFF. THE COLLISION DETECTION SYSTEM MALFUNCTIONS AT TIMES. IT RANDOMLY BEEPS WITH NO VEHICLE IN SIGHT AND AT OTHER TIMES, WHEN IT SHOULD BEEP, IT DOESN'T. THE NAVIGATION/RADIO SCREENS COMPLETELY BLACK OUT, ONLY SHOWING YELLOW LINES THAT YOU NORMALLY SEE WHEN BACKING UP. DURING THIS TIME, THE COLLISION DETECTION SYSTEM, BACKUP CAMERA, RADIO AND HEATING CONTROLS ALL DO NOT WORK.THE SCREENS STAY BLACKED OUT EVEN DURING DRIVING/BACKING UP, THEN ONCE THE VEHICLE IS OFF AND RESTARTED,THINGS GO BACK TO NORMAL. THIS HAS HAPPENED ON SEVERAL OCCASIONS RANDOMLY, AND VARY IN HOW LONG IT MALFUNCTIONS FOR. I WAS ABLE TO TAKE SOME PICTURES AND CAPTURED VIDEO TO SHOW IT MALFUNCTIONING. HONDA DEALER INITIALLY THOUGHT THAT IT WAS USER ERROR. THEY THOUGHT THAT I HAD ACCIDENTALLY TURNED ON THE LANE WATCH CAMERA, BUT ONCE I SHOWED THEM THE VIDEO, THE MECHANIC STATED TO ME THAT HONDA WAS AWARE OF THIS PROBLEM FROM IT HAPPENING TO OTHER VEHICLES. THEY WERE SUPPOSED TO REPLACE THE NAVIGATION SYSTEM. HOWEVER, I QUESTION WHETHER THEY ACTUALLY REPLACED THE PART. ALL OF OUR ORIGINAL SETTINGS WERE STILL PROGRAMMED INCLUDING VOICE DIALING. FURTHER RESEARCH LED US TO FIND OUT THAT THE SYSTEM HAD THE VIN # STORED IN ITS INTERNAL MEMORY, WHICH PROVES THAT ITS THE ORIGINAL PART FROM WHEN THE VEHICLE WAS MANUFACTURED. I ALSO FIND OUT THAT THEY WERE PREVIOUSLY SUED BY THE STATE OF NJ FOR CONSUMER FRAUD. I HAVE HAD TO AUDIO RECORD CONVERSATIONS AND TAKE PICTURES AS PROOF OF THE PROBLEMS MY VEHICLE HAS BECAUSE ALL THEY WANT TO SAY IS NO CODE, NO PROBLEM, WE CAN'T DUPLICATE OR ITS NORMAL. *TR