NHTSA Complaint #10671268 — 2002 FORD WINDSTAR

WHEN BRINGING MY WINDSTAR IN FOR AN ALIGNMENT IT WAS FOUND THAT THE SUBFRAME HAD ROTTED AND CRACKED NEAR THE CONTROL ARM. FORD HAD "COMPLETED" THE NECESSARY REPAIRS TO ADDRESS THIS ISSUE AND HAS STATED THAT THEY ARE NOT RESPONSIBLE FOR THE DAMAGE TO THE VEHICLE EVEN THOUGH IT WAS THE ORIGINAL REASON FOR THE RECALL. ACCORDING TO THE INFORMATION FROM THE ORIGINAL RECALL FORD WAS SUPPOSED TO REPLACE THE SUBFRAME HOWEVER SMALL BRACKETS WERE ADDED TO THE VAN INSTEAD. I DO NOT FEEL THAT THE RECALL WAS PROPERLY DONE BY FORD. *TR