NHTSA Complaint #10671258 — 2007 HONDA CIVIC

EARLY 2014 WE APPROACHED HONDA OF COLUMBIA, THE PURCHASE POINT OF THIS CAR, ABOUT THE FACTORY PAINT FLAKING AND COMING OFF. HONDA SAYS WE HAVE TO HAVE THE CAR REPAINTED AND SHOW THEM THE RECEIPT BEFORE THEY WILL HELP OFFER FINANCIAL HELP. THAT COSTS US $4000+ OUT OF OUR POCKET AND THEN THEY MAY SUBSIDIZE THE COST. THIS CAR MISSES THE ORIGINAL RECALL FOR DEFECTIVE PAINTING BY A COUPLE OF WEEKS. HER CAR HAS BEEN WELL KEPT BUT NOT GARAGED. INDEPENDENT PAINT SHOPS CONFIRM THAT IT IS A FAULT W/ THE ORIGINAL PAINTING PROCESS. NEARLY THE WHOLE TOP/FLAT SURFACES OF THE CAR ARE IN QUESTION: SPOILER, ROOF, TRUNK, HOOD, FENDERS AND ALL OTHER HORIZONTAL SURFACES ARE AFFECTED. THE VERTICAL PORTIONS ARE IN ACCEPTABLE SHAPE. THE LOCAL DEALER HONDA OF COLUMBIA, S.C. SAYS THIS CAR DOESN'T FALL INTO THE FACTORY RECALL CRITERIA BECAUSE IT IS AN '07 AND THEY ONLY QUALIFIED UP TO '06. ONE OF THEIR SERVICE DEPARTMENT REPS ASSURED US THEY IT SHOULD BE ON THE RECALL LIST AND THAT EVEN THE COLOR WAS ONE LISTED ALONG W/ THE OTHER CAR COLORS. NOT HONDA OF COLUMBIA DENIES THAT THE CAR HAS TO BE REPAINTED BEFORE THEY WILL HELP PAY, BUT NOW ONLY OFFER $1000 TO SUBSIDIZE THE COST AND STILL WONT TELL ME HOW TO MAKE A CLAIM. THEY SUGGESTED I CALL HONDA OF AMERICA SERVICE FOLKS AND TALK TO THEM THEY HAVE YET TO ANSWER A CALL. THERE IS NO ANSWER OF ANY KIND SO I AM UNABLE TO LEAVE A MESSAGE. WHAT SHOULD I DO... *TR