NHTSA Complaint #10670775 — 2009 CHEVROLET MALIBU

DURING A SEVEN DAY PERIOD THE CAR WAS TOWED THREE TIMES TO LUTHER BROOKDALE CHEVROLET BUICK GMC. THE FIRST TIME THEY REPLACED THE BATTERY. THE DEALER ALSO STATED THERE WAS ONLY 2 QTS OF OIL IN THE CAR. MY DAUGHTER WAS DEALING WITH THE DEALER UNTIL THE THIRD TIME WHEN I CALLED GM. GM JUST TOLD ME (20 MINUTES AGO, [XXX] (SP) ON A GM RECORDED CONVERSATION) THAT HE KNOWS OF NO INTERNAL GM PHONE NUMBER TO CALL FOR LIFE AND DEATH SAFETY ISSUES. THE THIRD TIME THE DEALER STATED THE CARS ENGINE IS BAD AND NEEDS "PISTONS, CYL HEAD, CRANK AND ROD AND MAIN BEARINGS, NEEDS ENGINE" . THEY STATE THEY FOUND METAL SHAVINGS IN THE ENGINE. I AGAIN ASKED THE GM SENIOR ADVISOR IF THERE WAS ANY MECHANISM TO REPORT LIFE AND DEATH SAFETY ISSUES FOR GM PRODUCTS AND HE STATED NO AND THE CAR IS OUT OF WARRANTY. HE WILL CALL THE DEALER AND TALK WITH THEM ABOUT REPLACING THE ENGINE. I STATED THIS IS A GM ISSUE AND NOT A DEALER ISSUE, HE STATED THIS IS WHAT HE WILL DO. THERE IS CERTAINLY SOMETHING WRONG HERE. MY DAUGHTER WAS STALLED THREE TIMES, 1 WHEN SHE TRIED TO START THE CAR AND TWICE DRIVING THE CAR - THE CAR STALLED ON THE INTERSTATE. I ALSO STATED FOR HIS OWN JOB SECURITY HE SHOULD ROUTE THIS CALL TO A QUALITY CONTROL DEPARTMENT FUNCTION - HE STATED THIS IS NOT HIS JOB - AGAIN THIS IS RECORDED. VALVOLINE CHECKED THE BATTERY AND CHANGED THE OIL. IF THE DEALER WAS ACCURATE, DOUBTFUL, THEN THE CAR LOSES OIL IN THREE MONTHS AND STALLS WHEN DRIVING. IF THE DEALER IS NOT ACCURATE, HAS OIL, WHICH IS THE PROBABLY THE CASE, THE ENGINE GOES BAD AND THE CAR STALLS. HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR