NHTSA Complaint #10670608 — 2012 FORD TRANSIT CONNECT

TL* THE CONTACT OWNS A 2012 FORD TRANSIT CONNECT. THE CONTACT STATED THAT THE DASHBOARD DETERIORATED, WARPED AND THE FRAMEWORK WAS VISIBLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS OVER THREE TIMES BUT THE FAILURE WAS RECURRING. THE CONTACT LATER NOTICED THE PRESENCE OF A LEAK. THE CONTACT FURTHER INSPECTED THE VEHICLE AND NOTICED THAT THE SEAMS NEAR THE WINDSHIELD HAD BECOME LOOSE, CAUSING WATER TO LEAK INTO THE VEHICLE THROUGH THE DASHBOARD AND WINDSHIELD. THE DEALER USED AN EPOXY SEAL TO REPAIR THE VEHICLE HOWEVER, THE REPAIR CAUSED DAMAGE TO THE WINDSHIELD WHICH BECAME CRACKED. ADDITIONALLY, AN UNKNOWN GRAY SUBSTANCE WAS LEAKING INTO THE VEHICLE NEAR THE WINDSHIELD AND DASHBOARD AREA. THE DEALER THEN REFERRED THE CONTACT TO AN INDEPENDENT DEALER, WHO REPLACED THE WINDSHIELD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148.