NHTSA Complaint #10670564 — 2009 FORD F-450 SD

MY 2009 FORD F-450 TRUCK CURRENTLY IS AT MY LOCAL DEALER WHICH IS KERRY FORD IN CINCINNATI WITH A BAD MOTOR AND BAD REAR DIFFERENTIAL. THE MOTOR HAS ONE FAILED LIFTER AND 2 FAILED ROCKER ARMS. THE REAR END HAS A BAD PINION BEARING WHICH SENT METAL THROUGH THE DIFFERENTIAL WHICH DESTROYED THE GEARS. THE MOTOR IS A 6.4 LITER POWERSTROKE DIESEL AND THE REAR END IS A DANA 110. THE MOTOR ISSUES ARE COMMON KNOWLEDGE TO BOTH FORD REPAIR FACILITIES AS WELL AS FORD CORPORATE OFFICES. THE REAR END IS ALSO A KNOWN ISSUE BOTH WHICH CAN BE CONFIRMED BY ANY POWERSTROKE CERTIFIED MECHANIC. THE MOTOR ISSUE WAS CONFIRMED BY 2 SEPERATE SHOPS TO WHICH I WAS SUGGESTED BY MY REPAIR FACILITY AND MECHANIC TO CONTACT FORD CORPORATE FOR A "GOODWILL POLICY" TO COVER THIS ISSUE EVEN THOUGH IT IS CURRENTLY PAST THE WRITTEN WARRANTY DUE TO THE FACT FORD HAS COVERED NUMEROUS ENGINE FAILURES BECAUSE OF THIS INHERENT ISSUE. THE REGIONAL FORD REP DENIED ANY ASSISTANCE TO THIS ISSUE WHEN EVEN THE DEALER HAS SAID ITS COMMON AND SHOULD BE ADDRESSED. UPON FINDING OUT THE DECISION WHICH TOOK 2 WEEKS OF MY TRUCK BEING IN THE SHOP I WAS ADVISED TO CONTACT THE CORPORATE CUSTOMER RELATIONS LINE WHICH I DID TO TRY TO TALK TO MY REGIONAL MANAGER BUT AS PER FORDS POLICY I CANNOT GET A DIRECT CONTACT TO ANY REGIONAL REP OR ANYONE ABOVE THIS PERSON. MY DEALERSHIP SERVICE MANAGER STATES HE CANT EVEN GET A DIRECT NUMBER TO THE REP HIMSELF SO BASICLY FORD INSULATES ITSELF FROM ANY DIRECT CONTACT FOR A CONSUMER TO RESOLVE ANY ISSUES. I HAVE NUMEROUS DOCUMENTED FAILURES OF THIS VEHICLE WHILE UNDER WARRANTY WHEN IT HAS BEEN MAINTAINED TO THE VERY BEST SCHEDULE. THIS ISSUE IS AN INHERENT DESIGN FLAW OF THIS MOTOR WHICH SHARES THE SAME VALVETRAIN PARTS WITH THE PREVIOUS 6.0 LITER POWERSTROKE WHICH IS ALSO DOOMED FLEETWIDE WITH THESE SAME ISSUES WHICH AS ALSO HIGHLY DOCUMENTED.