NHTSA Complaint #10670477 — 2005 FORD 500

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10670477
Vehicle	2005 FORD 500
Component	UNKNOWN OR OTHER
Date of Incident	February 1, 2014
Date Filed	January 6, 2015
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

DOOR LATCH RECALL IDENTIFIED BY FORD #36840. DOORS LATCHES FREEZE AND WILL NOT SHUT AND OPEN SUDDENLY. CAR HAS BEEN IN SHOP AT FORD DEALERSHIP 5-6 TIMES TO ADDRESS AND FIX THIS ISSUE RELATED TO A RECALL. THE RECALL KIT IDENTIFIED TO FIX THIS PROBLEM WAS PERFROMED AND NEVER WORKED. DOORS STILL OPEN AND WONT SHUT. CAR WAS LEFT THERE OVERNIGHT AT FORD AND FROZE FOR THEM TODAY AND WOULD NOT SHUT. ALL FIXES AND TROUBLESHOOTING THEY HAVE DONE OR APPROVED DID NOT FIXT THE ORIGINAL RECALL PROBLEM. THIS IS A MAJOR SAFETY ISSUE. THE FIX TO FIX THIS PROBLEM IS FALSE AND SAFTETY IS HIGHLY AT RISK WITH POTENTIAL FOR KIDS TO FALL OUT OF CAR!! THIS IS A JOKE THAT THEIR SOLUTION TO A RECALL DID NOT EVEN FIX IT. I AM NO BEING TOLD BY FORD THAT I HAVE TO PAY TO HAVE ALL THE LATCHES REPLACED WHEN THEIR RECALL FIX DID NOT SOLVE THEIR OWN ISSUE. FORD HAS EVEN ACKNODWLEGED THE FIX TO SOLVE THE PROBLEM..... CONSUMER SAFETY IS AT RISK AND FORD DID NOT CARE!!!! WHAT HAPPENS WHEN SOMEONE FALLS OUT AND GETS SEVERLY INJURED OR KILLED?

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