NHTSA Complaint #10670322 — 2015 LEXUS NX200

HELLO! PLEASE HELP US! WE BOUGHT A BRAND NEW CAR FROM POHANKA LEXUS (CHANTILLY, VA 20151) ON 12/ 31/ 2014. WITHIN 24 HOURS OF PURCHASE, WE NOTIFIED THE SELLER THAT THIS VEHICLE IS PULLING (DRIFTING) TO THE RIGHT. THE SELLER SAID: "IT'S A ROAD FAULT!" WE DIDN'T TRUST HIM, BECAUSE "THE PULLING" WAS REALLY NOTICEABLE ON ALL ROADS. I HAVE TO "FIGHT" WITH IT TO GO STRAIGHT! IT'S VERY DANGEROUS! SO, WE MADE THE FIRST AVAILABLE APPOINTMENT WITH LEXUS OF SILVER SPRING. ON MONDAY, 01/ 05/ 2015 THEY GAVE US INVOICE # [XXX]. THEY SAID THE CAR IS INDEED PULLING TO THE RIGHT, BECAUSE THE INSTALLED ALIGNMENT DOESN'T MATCH/FIT THIS NEW LEXUS MODEL. THEY NEED TO ORDER AND REBUILD/ REINSTALL THE WHOLE ALIGNMENT. IT'S GONNA TAKE MINIMUM A FEW WEEKS. THE SERVICE INVOICE STATES: "AFTER TECH TEST DROVE WITH THE VEHICLE. NOTICED VEHICLE PULLING TO RIGHT WAITING TO GET ALIGNMENT UPDATE WILL CALL BACK TO THE CUSTOMER AS SOON AS WE GET UPDATE" WE CONTACTED THE SELLER AND TOLD HIM THAT WE WANT TO REJECT THE CAR THEY SOLD US, BECAUSE IT'S FAULTY/ DEFECTIVE! IT'S REALLY UNSAFE AND WE AFRAID TO DRIVE IT. WE BOUGHT A NEW CAR NOT TO WORRY ABOUT REPAIRS ON THE SECOND DAY OF PURCHASE! WE BOUGHT THIS CAR TO DRIVE KIDS AND WE PAID PREMIUM FOR THE GOOD BRAND. THE SELLER TELLS NONSENSE AND WE DO NOT TRUST HIM. HE SAYS THAT IT'S NOT DANGEROUS, IT SHOULDN'T BOTHER US AND HE STATES THAT THE CAR IS NOT DEFECTIVE. HOW COMES? IF IT DOESN'T WORK PROPERLY, THEN IT'S DEFECTIVE! AND WE DO NOT WANT TO KEEP AND REPAIR DEFECTIVE/ FAULTY CAR. IS IT POSSIBLE TO ARRANGE AN INDEPENDENT INSPECTION TO STATE THAT THE VEHICLE IS DEFECTIVE ? THIS IS A BRAND NEW 2015 LEXUS MODEL - NX200T. MAYBE, IT SHOULD BE RECALLED! IT'S NOT SAFE TO DRIVE! PLEASE, HELP US! THANK YOU VERY MUCH IN ADVANCE! WITH THE BEST WISHES, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR