NHTSA Complaint #10670051 — 2014 VOLKSWAGEN PASSAT

2014 VOLKSWAGEN PASSAT. CONSUMER WRITES IN REGARDS TO STEERING WHEEL MALFUNCTION AND REQUESTS A BUY BACK OF VEHICLE. *SMD THE CONSUMER STATED THE FIRST STEERING MALFUNCTION OCCURRED ON OCTOBER 8, 2014, WHICH CAUSED HER TO LOOSE CONTROL OF THE VEHICLE WHICH RESULTED IN HER AND ANOTHER VEHICLE RUNNING OFF THE ROAD. THE DEALER INFORMED THE CONSUMER THE ISSUE WAS DUE TO CORRODED WIRES IN THE STEERING BOX, A COMPUTER UPDATE WAS NEEDED AND IT WAS DUE TO NORMAL WEAR AND TEAR. ON OCTOBER 22, 2014, THE STEERING WHEEL MALFUNCTIONED OCCURRED AGAIN AND SHE ALMOST HIT A PARKED VEHICLE AND A LIGHT POLE. THE DEALER REPLACED THE POWER STEERING RACK AND HARNESS. ON NOVEMBER 6, 2014, THE STEERING WHEEL MALFUNCTION AGAIN. HOWEVER, THE DEALER WAS UNABLE TO FIND A PROBLEM AFTER HAVING THE VEHICLE FOR A WEEK. THE INCIDENT HAPPENED AGAIN ON DECEMBER 18, 2014. THE DEALER WAS UNABLE TO FIND ANYTHING WRONG. THE AMPLIFIER AND RADIO WERE REPLACED. *JB