NHTSA Complaint #10670002 — 2004 CADILLAC CTS

I BROUGHT MY CADILLAC CTS 2004 TO DEALER FOR TRANNY SERVICE CHANGE THEY SAID THERE WAS A RECALL ON MY KEYS THEY ASKED FOR THEM AND IF WE DID NOT HAVE BOTH OF THEM THEY WOULD NOT BE ABLE TO DO IT SO I GOT THE OTHER KEY AND THEN THEY DID THE WORK MY KEY HAD A 1 ON THE BACK OF IT AND A 2 ON THE BACK OF MY FAIENCE FOR THE MEMORY SEATS MY KEYLESS ENTRY 'S HAVE THE SAME NUMBERS SO THEY DO THE WORK "PUT PLASTIC INSERTS AND A LITTLE KEY RING ON TWO KEYS" THATS WHAT THE RECALL WAS FOR, THEY GIVE ME KEYS BACK BUT I NOTICED THEY ARE NOT MY KEYS THERE ARE NO MEMORY NUMBERS ON THEM SO I TALK TO THE SERVICE MANGER TOLD HIM MY PROBLEM HE DID NOT EVEN ASK HIS WORKERS WHAT HAPPENED HE WENT STRAIGHT INTO DENIAL AND SAID MY KEYS NEVER HAD A NUMBER ON THEM AND INSTEAD AND IMPLIED ME AND MY FAIENCE WERE DELUSIONAL 'WE KNOW OUR CADILLAC" ALSO THEY CHANGED MY IGNITION SLEEVE IN MY STEERING COLUMN I KNOW THIS BECAUSE I TURN IT EVERY TIME I GET IN AND THE ONE THEY REPLACED IT WITH LOOKS LIKE A DOG CHEWED IT ITS SO BEAT UP SO I DID SOME RESEARCH AND MY VEHICLE COMES WITH A KEY CALLED A CIRCLE PLUS KEY THE KEYS THE CADILLAC COMPANY GAVE ME BACK ARE A KEY CALLED PK3 NOT MY ORIGINAL KEY SO I GO HOME, GO TO A GM DEALER ASK TO MAKE MY KEYS WITH MY VIN # THEY MAKE ME CIRCLE PLUS KEY LOOKS JUST LIKE THE ONE I GAVE THEM IN THE FIRST PLACE LOW AND BEHOLD IT DON'T WORK ON MY IGNITION NOW.......... SO I HAVE MY MOM BRING THE KEY I HAD MADE FOR HER "BECAUSE I MISPLACED THEM A COUPLE MONTHS EARLIER HAD A LOCK SMITH MAKE THAT OPENED MY DOOR AND STARTED MY CAR AFTER PROGRAMMING IT THAT KEY DOES NOT WORK NOW!!!!!!!!! MY AIR BAG LIGHT COMES ON NOW WITCH MAKES ME THINK MY AIR BAG SYSTEM IS NOW NOT UP TO PAR FROM THE IGNITION NOT RIGHT.... SO I THEN GO TO THE CADILLAC DEALER WERE THE PROBLEM ORIGINATED FROM ASK THEM TO MAKE ME A KEY "TOLD THEM I LOST THEM". *TR