NHTSA Complaint #10669930 — 2006 PONTIAC G6

THE TRANSMISSION SHIFTER CABLE BROKEN ON THIS CAR. TO REPAIR THE CAR, IT HAD TO BE TOWED AS IT WAS NOT DRIVABLE. GM LATER ISSUED A RECALL FOR THIS PROBLEM. IT IS GM SAFETY RECALL 14152 ISSUED IN JULY 2014, BUT NOTED THERE WERE NO PARTS AVAILABLE FOR THIS RECALL NOTICE. A FOLLOW-UP NOTICE WAS ISSUED BY GM IN SEPTEMBER 2014. I COMPLETED THE CUSTOMER REIMBURSEMENT REQUEST FORM FOR THE REPAIRS COMPLETED ON MAY 5, 2014 AND SUBMITTED TO GM ON 10/15/2014. THE TOTAL BILL FOR REPAIRS WAS $451.61. GM HAS REFUSED TO PAY FOR THE TOW BILL OF $158.00. THE CAR WAS NOT DRIVABLE WITH THE SHIFTER CABLE BROKEN AND TOWING THE CAR WAS THE ONLY WAS TO GET IT REPAIRED. THE GM CUSTOMER REIMBURSEMENT FORM STATES THAT ALL "REASONABLE AND CUSTOMARY COSTS TO CORRECT THE CONDITION DESCRIBED WILL BE CONSIDERED FOR REIMBURSEMENT". I FEEL THE TOW BILL OF $158 IS REASONABLE AND WAS REQUIRED TO REPAIR THIS CAR A FULL TWO MONTHS BEFORE GM ISSUED A RECALL FOR THIS DEFECTIVE CONDITION AS NOTED IN THEIR RECALL NOTICE 14152. I CAN PROVIDE ALL BILLING DOCUMENTATION I HAVE FOR THE REPAIRS IF NEEDED. GM (VIA THEIR DEALER KINDRED CHEVROLET) PAID $293.61 ON 12/18/2014 USING THEIR CLAIM NUMBER [XXX]. AS I STATED ABOVE, THEY REFUSE TO PAY THE REST OF THE BILL ( $158.00) FOR TOWING THE CAR ON MAY 5, 2014 FOR REPAIRS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR