NHTSA Complaint #10669870 — 2010 FORD ESCAPE

MY CAR CUT OFF WHILE I WAS DRIVING & WHEN I WAS AT A STOP LIGHT. THE CAR CAME TO A SUDDEN STOP IN THE MIDDLE OF AN INTERSECTION (COMPLETELY LOSING ALL POWER) A LARGE SUV SWERVED TO PREVENT FROM HITTING ME. I IMMEDIATELY TOOK THE CAR TO THE VIC BAILEY FORD, THEY KEPT MY CAR ON & OFF FOR 5 DAYS. CHARGING ME $98 FOR A DIAGNOSTIC TEST (THAT THEY STATED REVEALED NOTHING ABOUT THE PROBLEM) & THEN THEY TURNED AROUND & CHARGED ME #130 FOR A NEW BATTERY, THE CAR CONTINUED TO CUT OFF ON ME. THEY KEPT MY CAR FOR ANOTHER 3 DAYS. FINALLY THEY CALLED ME & TOLD ME TO COME PICK UP THE CAR. THE SERVICE DEPT. STATED THAT THEY DIDN'T KNOW WHAT WAS WRONG W/ THE CAR, BUT THEY KNEW SOMETHING WAS WRONG W/ IT. THEY TOLD ME TO WAIT TIL THE PROBLEM GOT WORST. THEY SENT ME HOME W/ A CAR THAT CUTS OFF CONSTANTLY, THEY DON'T CARE THAT I NEED TO DRIVE A DEPENDABLE CAR. I'M AN EDUCATOR/STATE EMPLOYEE THAT DOESN'T HAVE ALL THIS MONEY TO KEEP PUTTING MY CAR INTO THE SHOP & MISSING DAYS FROM WORK. THEY DON'T CARE THAT I HAVE A YOUNG SON WHO RIDES IN THAT CAR W/ ME TO SCHOOL. THEY DON'T CARE THAT BY DRIVING THAT CAR MY LIFE & MY SON LIFE IS (WAS) PUT IN DANGER. ALL THEY SAW WAS A BLACK SINGLE MOTHER THAT THEY THOUGHT THEY COULD TELL ANYTHING TO. I HAVE SPOKEN WITH THE SERVICE MGR. (NO HELP) FORD REP (NO HELP) THE CUSTOMER SERVICE MGR. (NO HELP). IT IS AWFUL, THAT IN 2015 AN AMERICA WOMAN IS TREATED W/ SUCH DISRESPECT & PUSHED TO THE SIDE. FORD MADE THIS CAR, THEY SALE THIS CAR, SO THEY SHOULD BE ABLE TO FIX THE CAR. FORD SHOULD MAKE RELIABLE CARS FOR THE CONSUMER. WHO IS SUPPOSE TO HELP WHEN THE BIG VIC BAILEY FORD, VIC BAILEY HONDA, VIC BAILEY FORD REPAIR SHOP, FORD MOTOR COMPANY, & FORD SERVICE ALL DO NOTHING TO FIX THIS ISSUE? BY PUTTING THIS INFORMATION OUT TO THE PUBLIC I HOPE TO MAKE OTHERS AWARE OF THE TREATMENT THAT I HAVE RECEIVED & MAKE SURE THIS DOESN'T HAPPEN TO ANYONE ELSE. *TR