NHTSA Complaint #10669213 — 2012 CHEVROLET TRAVERSE

ON 24 DEC 2014 AT AROUND 11:45AM, I WAS PULLING OFF A MAIN ROAD (WITH MY YOUNG DAUGHTER) INTO THE PARKING LOT OF MY DOCTOR'S BUSINESS, WHEN MY STEERING WHEEL LOCKED COMPLETELY WHILE I WAS STILL IN MOTION. AFTER BRAKING, I WAS ABLE TO JIGGLE THE STEERING WHEEL FREE AND PULLED THE CAR INTO A PARKING SPACE. I CONTACTED MY DEALERSHIP IMMEDIATELY TO REPORT THE INCIDENT. AS IT WAS CHRISTMAS EVE, THEY WERE CLOSING WITHIN MINUTES AND I WAS TOLD TO BRING IN THE CAR ON FRIDAY, DEC 26TH..WHICH I DID. AFTER AN ASSESSMENT WAS COMPLETED AND THE SERVICE DEPARTMENT "COULD NOT DUPLICATE CUSTOMER'S COMPLAINT OF LOSS OF POWER STEERING", I WAS TOLD THERE WAS NOTHING ELSE THEY COULD DO FOR ME UNTIL THE PROBLEM HAPPENED AGAIN AND WITH MORE REGULARITY. THE SERVICE REPS DID SHARE THAT THERE HAS BEEN REPORTED INCIDENTS WITH THE TRAVERSE REGARDING LOSS OF POWER STEERING, BUT NO FURTHER INFORMATION WAS SHARED WITH ME. UPON DRIVING OUT OF THE DEALERSHIP, I PROMPTLY CONTACTED GM WHO OPENED UP A CASE REPORT. I HAVE REQUESTED THAT GM AND THE DEALERSHIP CONDUCT A MORE THOROUGH DIAGNOSIS OF THE STEERING SYSTEM AS I DEEM THIS INCIDENT MORE THAN JUST A "RANDOM" INCIDENT. THIS IS RATHER ALARMING AND I AND MY DAUGHTER ARE EXTREMELY LUCKY THAT THIS DID NOT HAPPEN MINUTES BEFORE WHEN WE WERE ON A MAJOR INTERSTATE DRIVING AT A HIGHER SPEED. NEEDLESS TO SAY, I FEEL VERY UNSAFE IN MY CAR NOW AND FEEL IT NECESSARY TO REPORT THE INCIDENT TO NHTSA IN THE EVENT OTHER 2012 TRAVERSE OWNERS HAVE REPORTED THE SAME. THANK YOU. *JS