NHTSA Complaint #10668925 — 2012 CHEVROLET VOLT

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10668925
Vehicle 2012 CHEVROLET VOLT
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 31,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

UNEXPECTEDLY, GENERALLY ON UNEVEN STREET/ROADWAY, HILLY THE BRAKES DO NOT IMMEDIATELY ENGAGE AND WILL CREATE A FEELING THAT YOU MANY NOT BE ABLE TO STOP AND/OR STEER, OR KEEP THE VEHICLE UNDER CONTROL. AFTER TAKING THE AUTOMOBILE TO A DEALER ABOUT FOUR TIMES, IT WAS DETERMINED JULY 2014 THAT BRAKES NEEDED TO BE REPLACED. THE CAR WAS AND STILL IS UNDER WARRANTY. I BELIEVE THAT THE BRAKING SYSTEM IS ALSO COVERED UNDER AN EXTENDED ELECTRIC CAR WARRANTY. BRAKE PROBLEMS HAVE CONTINUED INTERMITTENTLY; ARE AUTO SAFETY ISSUE. THE LAST TWO TIMES I HAVE NOT REPORTED TO THE DEALER, OR VOLT ADVISOR. THE DEALER SERVICE ADVISOR WAS INCORRECT ABOUT HOW REGENERATIVE BRAKES WORK IN ELECTRIC CAR. THE BLIND SPOT IS EXCESSIVE FOR BACKING UP, AND EVERY VOLT SHOULD HAVE HAD A BACK UP CAMERA AS STANDARD EQUIPMENT, AND BUMPERS THAT HAD CRASH TEST STANDARDS, BUT WAS NOT AWARE OF OPTIONS WHEN CAR WAS SOLD BY DEALER SENT A FEW VOLTS TO SELL. AFTERMARKET CAMERA HIGH PRICE, LESS DESIRABLE THAN FACTORY INSTALLED. TAX CREDIT INFORMATION SHOULD HAVE BEEN MORE CLEARLY PROVIDED (INCLUDING THE TAX FORM PROVIDED BY DEALERS AND BOSCH'S PARTNERSHIP WITH GENERAL MOTORS FOR 240 VOLTEC CHARGER). DEALER ADVERTISING NEEDED TO BE ACCURATE AND TRANSPARENT. DUE TO UNINFORMED. OR POLITICALLY CONSERVATIVE CPA & BROKER (2 INDIVIDUALS), DID NOT RECEIVE A FEDERAL TAX CREDIT FOR PURCHASE OF VOLT OR INSTALLATION OF 240 VOLT CHARGING SYSTEM. I COULD HAVE EASILY QUALIFIED FOR THE TAX CREDIT, WHICH CPA FAILED TO ADEQUATELY AND ACCURATELY ADVISE ME FOR TAX PLANNING. I HAVE LOVED THE VOLT. HOWEVER, WITHOUT THE ANTICIPATED TAX CREDIT, PAST AND ONGOING BRAKING ISSUES, BLIND SPOT PROBLEMS, LARGE PRICE DROP IN VALUE OF THE CAR (WHICH HAD SIMILAR PRICES FOR 2011, 2012, OR 2013 MODELS WHEN I BOUGHT MY CAR. THE TAX CREDIT EXISTS TO ENCOURAGE ELECTRIC CARS, NOT TO PLAY A GAME OF "GOTCHA." *TR

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