NHTSA Complaint #10668788 — 2010 FORD ESCAPE

MY CAR WAS PARKED IN FRONT OF A FRIENDS HOUSE AND WE WERE UNLOADING BAGS FROM THE TRUNK. A FRIEND CLOSED THE TRUNK (NOT JUST THE WINDOW, THE ENTIRE DOOR) WHEN THE BACK WINDSHIELD EXPLODED SHOOTING SHARDS OF GLASS ALL OVER THE GROUND, MY CAR AND THE PEOPLE STANDING NEARBY. NO ONE WAS SERIOUSLY INJURED THANK GOODNESS BUT WE WERE ALL SHOCKED. THE DOOR WAS CLOSED IN A NORMAL MATTER BUT IT SOUNDED LIKE A GUN HAD BEEN SHOT INTO THE WINDOW WHEN IT HAPPENED. WE HAD NO IDEA WHAT HAD JUST OCCURRED BUT AFTER LOOKING INTO IT MYSELF, MANY OTHER FORD ESCAPE OWNERS SEEM TO HAVE HAD THE SAME ISSUE WITH THEIR WINDOWS EXPLODING FOR NO APPARENT REASON. THIS IS A HUGE SAFETY ISSUE AS WELL AS AN INCONVENIENCE. WHAT IF SOMEONE HAD BEEN SITTING IN THE BACK SEAT OR MY DOG HAD BEEN IN THE TRUNK WHERE SHE OFTEN SITS? THEY WOULD HAVE BEEN SEVERELY CUT BY THE FLYING GLASS OR WORSE. FORD IS A LARGE COMPANY AND FOR THE MOST PART HAS A GOOD REPUTATION. WHY WOULD THEY ALLOW AN ISSUE THAT HAS BEEN GOING ON SINCE 2005 GO ON LIKE THIS WITH NO APOLOGY OR RECALL? IT IS SAD THAT LARGE COMPANIES TAKE ADVANTAGE OF CUSTOMERS AND ALLOW THEM TO PAY EXORBITANT FEES FOR A MISTAKE ON THEIR END. SHAME ON YOU FORD. *TR