NHTSA Complaint #10668281 — 2010 BMW R1200 GS

THE DROP DOWN MENU ABOVE FOR AFFECTED PARTS WAS NOT WORKING WITH MY COMPUTER. THE AFFECTED PART IS THE TRANSMISSION/SHIFTING. THE VEHICLE MENU DID NOT SHOW MY YEAR OF MOTORCYCLE, WHICH IS 2011. I SELECTED 2010 AS THE NEXT CLOSEST OPTION. SINCE I PURCHASED THE BIKE IT WILL ON OCCASION POP OUT OF 6TH GEAR ON THE HIGHWAY. THERE IS A FALSE NEUTRAL BETWEEN 5TH AND 6TH GEAR. WHEN I BROUGHT IT TO THE DEALER UNDER WARRANTY ON SEVERAL OCCASIONS, THEY INDICATED THE PROBLEM COULD NOT BE REPLICATED SO THEY WOULD NOT FIX IT. THIS ISSUE IS DOCUMENTED ONLINE THAT OTHER BMW MOTORCYCLES HAVE HAD THE PROBLEM. THE PROBLEM DOES NOT OCCUR FREQUENTLY, BUT IS NOT SAFE WHEN IT GOES INTO NEUTRAL AT AROUND 60 MPH. IT HAPPENED TO ME AGAIN SEPTEMBER 2014 AND IT NEARLY CAUSED ME TO CRASH WITH A CAR BEHIND ME WHEN THE BIKE WENT INTO NEUTRAL. I BROUGHT IT TO ANOTHER DEALER AND HAVE REACHED OUT TO BMW OF NORTH AMERICA. BMW NA IS REFUSING TO FIX THE ISSUE. THIS IS A BIG SAFETY CONCERN AND I APPRECIATE ANY ASSISTANCE YOU CAN OFFER. *TR