NHTSA Complaint #10668095 — 2011 MERCEDES-BENZ ML550 VISIBILITY:SUN/MOON ROOF ASSEMBLY

Complaint Details

ODI Number	10668095
Vehicle	2011 MERCEDES-BENZ ML550
Component	VISIBILITY:SUN/MOON ROOF ASSEMBLY
Date of Incident	December 20, 2014
Date Filed	December 23, 2014
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

DRIVING ON A FEEDER ROAD IN LIGHT TRAFFIC AT ABOUT 55 MPH, WE WERE STARTLED BY AN ENORMOUS LOUD EXPLOSIVE SOUND ON OUR SUNROOF OF THE ML 550, LIKE A BOMB SOUND. PULLED OVER AND SLID THE INSIDE VENTED HEADLINER/CURTAIN BACK ABOUT 6 INCHES AND SAW A HOLE THE SIZE OF TWO FISTS PLUS SHATTERED GLASS. WE RECALL THAT WE WEREN'T FOLLOWING BEHIND ANY TRUCKS. MERCEDES DEALERSHIP ESTIMATED $2,777.00 TO REPLACE GLASS, DROP HEADLINER AND REMOVE BROKEN GLASS SHARDS/PIECE. MB DID NOT OFFER ANY EXPLANATION AS TO DEFECTIVE SUNROOF GLASS. WE OWNED NUMEROUS MODELS OF MERCEDES WITH SUNROOFS AND NEVER EXPERIENCED SUCH A FRIGHTENING EPISODE. *TR

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